Ecommerce Operations Specialist

4 weeks ago


London, Greater London, United Kingdom History Royal Palaces Full time

About the Role

We are seeking a highly analytical and creative Ecommerce Operations Specialist to support the Ecommerce Trading Manager in running our online gift shop. This role is part of the Commercial Department and aims to help us grow sales and profit, thus aiding Historic Royal Palaces in funding our charitable goals.

The ideal candidate will have a great attention to detail, be a team player with a proactive and can-do attitude, and possess problem-solving skills. Key responsibilities include preparing GA4 and Excel reports, conducting trade analysis, updating the shop's website using Magento2 content management system, preparing social media posts and newsletter emails, writing product copy, and responding to customer queries.

Desirable skills include experience with content management systems, email marketing platforms, social media, CSS, HTML, GA4, and other Google Ecommerce tools, as well as a good understanding of website design principles and UX.

All tasks will have a real-life impact on our performance, so a sense of responsibility for the quality of work is essential. Strong communication skills and a collaborative attitude are vital, as this role involves close cooperation with various departments.

Benefits include:

  • Hybrid working
  • Enhanced holiday entitlement
  • Generous Employer's Pension Contribution (up to 11%)
  • Annual Pay Review & Bonus
  • Critical Illness Cover/Income Replacement Scheme & Life Assurance
  • Family-friendly policies and benefits
  • Staff discounts and membership to all palaces

To apply for this role, please submit your CV along with a cover letter explaining how your experience meets the requirements of this role.



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