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IT Support Specialist
2 months ago
Job Summary:
Fruition IT is seeking a skilled 1st Line Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our end-users and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Respond to and resolve incoming support requests from end-users in a timely and professional manner
- Monitor ticketing systems to ensure prompt issue resolution
- Provide exceptional customer service and ensure a positive user experience
- Document and track all support interactions and resolutions
- Collaborate with other IT teams to escalate and resolve complex issues
Requirements:
- Experience in a 1st line support role, preferably in a Microsoft environment
- Strong knowledge of Windows 10/11, Office 365, Exchange, and Active Directory
- Experience with InTune is a plus, but not essential
- Excellent written and verbal communication skills
- Ability to work independently as well as in a team
About Fruition IT:
Fruition IT is a professional services organization that values innovation, collaboration, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.
