Hospitality Manager

3 weeks ago


Newquay, United Kingdom St Austell Brewery Full time
Job Title: Assistant ManagerAbout the Role:

As an Assistant Manager at St Austell Brewery, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our premium bar. You will work closely with the General Manager to motivate and support a team of passionate individuals, promoting a culture of excellence and high standards.

Key Responsibilities:
  • Take charge and lead the team when the General Manager is absent, ensuring seamless day-to-day operations and maintaining high levels of customer satisfaction.
  • Create a warm and welcoming atmosphere for guests, making every first impression count and setting the tone for exceptional experiences.
  • Monitor customer feedback and adapt the team's approach to continuously improve and maintain high standards.
  • Support the team during peak periods, ensuring a consistently high level of service and quality food offerings.
  • Oversee the production of high-quality food and beverages, recognizing the importance of the Kitchen Team and their contribution to the overall customer experience.
  • Provide guidance and support to team members, using your experience and expertise to help them grow and develop.
  • Maintain accurate records and ensure all admin and cash management systems are up-to-date and efficient.
  • Ensure compliance with health and safety regulations at all times.
  • Act as a role model and mentor, inspiring team members to strive for excellence and providing them with opportunities for development and growth.
  • Prioritize your own development and take ownership of your career progression, with ambitions to become a General Manager in the future.
What We Offer:
  • 30% discount on food and drink in our pubs
  • 50% discount on overnight stays in our pubs
  • £150 credit towards a stay in one of our pubs
  • Competitive tips and bonus scheme
  • Access to a discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression and opportunities for advancement
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies and flexible working arrangements
  • Paid time off to volunteer
Additional Information:

St Austell Brewery is an Equal Opportunities employer and welcomes applications from suitably qualified and eligible candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from candidates from all backgrounds. Early applications are encouraged, and we reserve the right to close the advert at any time.



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