Hospital Administrator

7 days ago

Newquay, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an enthusiastic, flexible and well-motivated Administrator to join our team at Newquay Hospital.

Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.

This role will provide essential clerical support to key departments at Newquay, which include the Inpatient Wards, Minor Injury Unit, Outpatients, X-ray, in addition to supporting all patients, staff and visitors to the hospital.

You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.

The successful candidate will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.

You must be flexible in order to meet the changing needs of service whether it be on main reception or on the ward. The successful post holders will be expected to cover colleagues in times of sickness and annual leave.

Full training will be given on IT systems.

A uniform will be provided.

Proposed interview date: 2nd October 2024

Main duties of the job

To greet and direct patients, carers and visitors at reception desks in line with Trust procedures.

To register patients in to the Minor Injury Unit, outpatient or x-ray departments using the appropriate IT systems.

To learn the role of the ward clerk in order to support and offer continuity to the nursing team.

Maintaining and updating electronic patient records in realtime, following training using training manual and procedures supplied.

Answer the telephone in accordance with Department procedure.

To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

Supporting and assisting all staff, patients and visitors to site.

The ability to prioritise work, use your own initiative and to work as part of a team is essential. The ability to remain calm and present an understanding approach at all times is essential for this post, along with excellent communication skills, interpersonal and organisational skills.

The post holder will demonstrate a caring and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, 'can-do' attitude to provide administrative cover to other departments when required.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education & Qualifications

Essential

Knowledge and experience of using Microsoft office or similar applications NVQ or RSA 2 or equivalent experience Basic numeracy and literacy skills

Experience

Essential

Experience of working in a very busy reception area Experience of managing electronic and paper based diary/appointment systems Healthcare / NHS administrative experience

Personal Qualities

Essential

Ability to use initiative when dealing with queries Attention to detail and confidentiality

Skills and Aptitude

Essential

Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public

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