Hospital Administrator

3 weeks ago


Newquay, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

About the Role

We are seeking an enthusiastic and flexible Administrator to join our team at Newquay Hospital. The successful candidate will provide essential clerical support to key departments, including the Inpatient Wards, Minor Injury Unit, Outpatients, and X-ray.

Main Responsibilities

  • To greet and direct patients, carers, and visitors at reception desks in line with Trust procedures.
  • To register patients into the Minor Injury Unit, outpatient, or x-ray departments using the appropriate IT systems.
  • To learn the role of the ward clerk to support and offer continuity to the nursing team.
  • Maintaining and updating electronic patient records in real-time, following training using the training manual and procedures supplied.
  • To answer the telephone in accordance with Department procedure.
  • To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
  • Supporting and assisting all staff, patients, and visitors to site.

About Us

We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

Person Specification

  • Knowledge and experience of using Microsoft Office or similar applications.
  • NVQ or RSA 2 or equivalent experience.
  • Basic numeracy and literacy skills.
  • Experience of working in a very busy reception area.
  • Experience of managing electronic and paper-based diary/appointment systems.
  • Healthcare/NHS administrative experience.
  • Ability to use initiative when dealing with queries.
  • Attention to detail and confidentiality.
  • Ability to communicate clearly by telephone and face-to-face with a range of people including patients, health & social care professionals, and the public.


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