Bar Tender

4 months ago


Newquay, United Kingdom Philema Hospitality Management Enterprise Full time

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.
 

This role has a starting rate of £11.50 per hour... On successful completion of probation period you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.
Role & Responsibilities:

  • To
    deliver customer service to the highest standard for internal and external
    guests within the Hotel at any time.

  • To
    ensure the company ethos is at the forefront of all work undertaken.
  • To be
    responsible for the section of service you are given and as a task, completing
    the work to the highest standard expected.
  • To ensure all
    our guests receive a warm welcome and are treated to the up most hospitality
    and care during their stay with us – we aim to provide an unforgettable
    experience
  • To follow all
    hotel policies as outlined in your training manual:
  • Serve food
    and drinks, quickly and efficiently, meeting our standards as set out for 5
    star standard.
  • Keep up to
    date with current promotions and new products through training and briefings.
  • Make
    customers aware of promotions on our food and drink range through training and
    self-study.
  • To assist in
    any function or events set ups in accordance with procedures.
  • To carry out
    work for any function or event as instructed by your line manager.
  • To maintain
    exemplary billing systems and obtain all payments from customers in accordance
    with company policy, and the accurate accounting and processing of all
    reception sales.
  • To observe
    and comply with cleaning rotas, health and safety, food and hygiene
    regulations.
  • Ensure high
    standards of financial and reporting diligence in accordance with company
    policy.
  • To
    present the company and yourself in a professional manner at all times whilst
    linked to Boringdon Hall
  • To
    maintain the highest hygiene standards in your personal presentation and manner
    whilst linked to Boringdon Hall.
  • To
    ensure key legislation is complied with and followed.
  • To ensure all
    complaints are minimised and handled professionally as in accordance with our
    policies
  • To
    ensure good working relationship with all other departments and communicate
    information throughout the hotel.
  • To understand responsibilities in relation to Fire
    Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
  • All other duties as required

LOCATION DESCRIPTION 


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