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General Manager

2 months ago

Newquay, United Kingdom Watergate Bay Hotel Full time

We’re seeking a guest obsessed General Manager to lead
our hotel, someone who shares our vision and wants to grow with us for the long
term. As General Manager, you’ll have a purpose-led approach that defines our
unique culture in hospitality. You’ll play a pivotal role in our journey
towards B Corp certification, contributing to a distinctive employer brand and
supporting our reputation in the industry.



At Watergate Bay Hotel, we know purpose matters,
especially to senior professionals eager to contribute meaningfully through
their work. Our purpose shapes everything we do—from our culture and principles
to the direction of our business. We believe happiness is crafted from the
little things, that they collectively add up to create an environment where
people can flourish.



With a strong foundation in hospitality and a deep
connection to our coastal setting, you’ll take responsibility for ensuring we
meet our brand, people, and operational objectives. As a natural, empathetic
leader, you’ll bring authority, inspiration, and motivation to help us achieve
our ambitious goals.



If you have a love for true hospitality, great commercial
flair, keen instincts, a desire to grow within a supportive environment, and a
commitment to impactful work, then we’d love to hear from you.



Key Responsibilities: 




  • Shape
    and execute the operational strategy for the hotel, aligning it with our
    core objectives and goals.
  • Drive
    efficiencies and performance to optimize operations.
  • Collaborate
    with the Group Executive team to develop and implement long-term
    strategies that support our brand, guest experience, and commercial goals.
  • Monitor
    management reports to track performance metrics, including costs, revenue,
    guest satisfaction, and health and safety standards.
  • Work
    with the Group HR and executive teams to support a people strategy that
    reflects our broader organisational goals.
  • Build
    and lead the senior operations team, providing guidance, motivation, and
    inspiration to all team members.
  • Use
    feedback and insights to drive innovation and continual improvements.
  • Offer
    mentorship and performance management for direct reports, ensuring best
    practices are applied across all operational areas.
  • Partner
    with the Group Executive team to deliver on our growth initiatives,
    enhancing guest experience and operational success.
  • Work
    alongside project management to ensure projects are completed on time and
    within budget.


Job skills and requirements:




  • Extensive
    hospitality experience in a leadership role with a proven record of
    achievement.
  • Deep,
    up-to-date knowledge of the hospitality industry and relevant expertise.
  • Exceptional
    front-of-house and F&B experience with a genuine passion for guest
    services.
  • Empathetic
    leadership with the ability to inspire change and drive team alignment.
  • Excellent
    communication, interpersonal, and organizational skills.
  • A
    creative yet process-oriented mindset with a commitment to excellence.
  • Understanding
    of brand impact and how it can drive success.
  • Strong
    team player, skilled in relationship-building with teams, partners, and guests.
  • A
    love for the hospitality industry and an enthusiasm that inspires those
    around you.
  • Ambition
    with a long-term vision for growth and success.
  • Someone
    who is guest obsessed.


 



What we can offer in return:




  • Working in a beautiful location – at one of
    the UK’s most striking beaches
  • A welcoming team of like minds, eager to
    support and encourage each other
  • Excellent career prospects in an
    ever-expanding organisation
  • Special rates for you and your friends and
    family to stay at the hotel
  • Free surf lessons, surfboards and wetsuits
    hire from Wavehunters
  • Team social events throughout the year
  • Team assistance scheme – a dedicated helpline
    for support & advice on topics from mental health through to managing
    your finances
  • Life cover
  • Medical cash plan
  • Cycle to work


From discounted stays to training and development opportunities, we're
all about helping our team achieve their personal and professional goals.
Located on the sunny, sandy, Cornish coast, you'll never be short on
inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.