Technical Support Specialist

2 days ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

**Job Description**

Become a key member of our professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.

We are seeking an experienced and proactive Engineering and Technical Customer Support Engineer to complement our globally renowned and respected client, established for over 60 years. They specialise in designing, manufacturing, and supporting bespoke instrumentation and special purpose equipment solutions for supply worldwide.

This varied and challenging role will include operating as one of the Customer Relationship Centre (CRC) system experts, providing world-class levels of service to customers via telephone, remote support applications, and on-site support when required.

You will be responsible for resolving customer enquiries and fault reports, generating necessary documentation, and maintaining a broad knowledge of supported systems and equipment in the United Kingdom and Ireland.

As part of our Customer Relationship Centre team, you will contribute to company meetings, represent the Senior CRC Engineer and Manager as needed, and adhere to SOPs surrounding Technical Complaint Handling and best working practices.

To succeed in this unique opportunity within a genuine market-leading blue-chip customer support operation, we require candidates qualified to at least ONC level or above in electronic engineering, demonstrating exceptional communication skills, and excellent organisational and prioritisation abilities.



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