Technical Support Specialist
1 month ago
We are seeking an experienced Technical Support Specialist to join our team in Basingstoke, providing top-notch customer service and technical support for automated laboratory and analysis equipment. This role involves working closely with internal and external customers, as well as the Field Service team, to deliver exceptional service and contribute to a profitable customer service division.
This is a unique opportunity to work for a globally renowned company, specializing in bespoke instrumentation and special purpose equipment solutions. As a Technical Support Specialist, you will be responsible for operating as one of the Customer Relationship Centre (CRC) system experts, supporting customers via telephone, email, remote support applications, and on-site support as required.
Key Responsibilities- Operating within SOPs surrounding Technical Complaint Handling, associated procedures, and best working practices.
- Providing world-class levels of service to customers, ensuring ongoing development of customer satisfaction, loyalty, and retention.
To be considered for this role, you should have a strong background in electronic engineering, preferably at ONC level or above. You will also need excellent communication skills, organizational abilities, and a passion for delivering exceptional customer service. Hybrid working is available, but you will be required to work from our prestigious Basingstoke support office, so you should live within a realistic commute radius.
The estimated salary for this role is £40,000 - £50,000 per annum, plus an exceptional benefits package. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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Technical Support Specialist
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Technical Support Specialist
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