Technical Support Specialist

1 month ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time
Job Summary

We are seeking an experienced Technical Support Specialist to join our team in Basingstoke, providing top-notch customer service and technical support for automated laboratory and analysis equipment. This role involves working closely with internal and external customers, as well as the Field Service team, to deliver exceptional service and contribute to a profitable customer service division.

This is a unique opportunity to work for a globally renowned company, specializing in bespoke instrumentation and special purpose equipment solutions. As a Technical Support Specialist, you will be responsible for operating as one of the Customer Relationship Centre (CRC) system experts, supporting customers via telephone, email, remote support applications, and on-site support as required.

Key Responsibilities
  • Operating within SOPs surrounding Technical Complaint Handling, associated procedures, and best working practices.
  • Providing world-class levels of service to customers, ensuring ongoing development of customer satisfaction, loyalty, and retention.
Requirements

To be considered for this role, you should have a strong background in electronic engineering, preferably at ONC level or above. You will also need excellent communication skills, organizational abilities, and a passion for delivering exceptional customer service. Hybrid working is available, but you will be required to work from our prestigious Basingstoke support office, so you should live within a realistic commute radius.

The estimated salary for this role is £40,000 - £50,000 per annum, plus an exceptional benefits package. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time

    Are you a technical expert looking for a challenging role?We are seeking an experienced Engineering and Technical Customer Support Specialist to join our team in the UK.The ideal candidate will have a strong understanding of engineering principles and technical software applications.You will be responsible for providing technical assistance and guidance to...


  • Basingstoke, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Rise Technical Recruitment Limited. The successful candidate will be responsible for delivering exceptional technical support services to our clients.The ideal candidate will have a strong understanding of electrical/mechanical systems and...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our UK Service Team, supporting automated laboratory and analysis equipment across Clinical and Industrial markets.The ideal candidate will be responsible for ensuring customer satisfaction, loyalty, and retention by providing world-class service levels and contributing to a...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

    Job Title: Technical Support Specialist - Bespoke InstrumentationCompany OverviewPremier Technical Recruitment Ltd is a globally renowned and respected client that specialises in the design, manufacture, and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.We have been established for over 60 years...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time

    **Premier Technical Recruitment** is seeking a highly skilled Engineering and Technical Customer Support Engineer to join their team in Basingstoke. This role offers a competitive salary of £40,000 (negotiable dependent on experience) + an exceptional benefits package.The successful candidate will have the opportunity to work with a globally renowned...


  • Basingstoke, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionWe are seeking a Technical Support Mechanic to join our team. As a Technical Support Mechanic, you will be responsible for providing technical support and maintenance services to a wide range of vehicles. This is a fantastic opportunity to work with a blue-chip company, offering specialist training, progression, and overtime paid at a premium...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full time

    Company Overview">Premier Technical Recruitment is a renowned recruitment agency with over 60 years of experience in matching top talent with leading clients. Our client, a globally respected company, specializes in bespoke instrumentation and special purpose equipment solutions.We are seeking an experienced Engineering and Technical Customer Support...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

    Job SummaryWe are seeking an experienced Engineering and Technical Customer Support Engineer to join our prestigious UK Service Team. This is an excellent opportunity for a talented individual to work with a globally renowned company, specializing in bespoke instrumentation and special purpose equipment solutions.The successful candidate will be responsible...


  • Basingstoke, Hampshire, United Kingdom Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Thermo Fisher Scientific. This is an exciting opportunity for a customer-facing IT support professional to provide technical support to our colleagues at our Basingstoke and Hemel Hempstead sites.


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

    **Job Description**Become a key member of our professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK.We are seeking an experienced and proactive Engineering and Technical Customer Support Engineer to complement our globally renowned and...


  • Basingstoke, Hampshire, United Kingdom STELLAR360 Full time

    Job Title: Technical Support SpecialistLocation: Basingstoke, HampshireJob Type: Full-timeEstimated Salary: £45,000 - £55,000 per annumJob Description:We are looking for a skilled Technical Support Specialist to join our team at STELLAR360. As a Technical Support Specialist, you will be responsible for managing daily engineering projects, scheduling...


  • Basingstoke, Hampshire, United Kingdom STERIS Canada Corporation Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at STERIS Canada Corporation. As a key member of the IT Service Desk Team, you will be responsible for delivering exceptional customer service and resolving technical issues efficiently.Job DescriptionFulfilling Service Requests in a timely and efficient mannerEnsuring accurate...


  • Basingstoke, Hampshire, United Kingdom CERCO LTD Full time

    CERCO LTD is currently seeking a skilled Technical Support Specialist to join their team. This role involves providing on-site technical support for clients located around the M4 Corridor. With comprehensive training provided, no prior experience is necessary.The successful candidate will be responsible for attending customer sites to install and resolve IT...


  • Basingstoke, Hampshire, United Kingdom Cloud Business Full time

    We are seeking a Technical Support Specialist to join our team at Cloud Business in the UK. With at least 6-12 months experience in an IT Support environment, you will demonstrate a strong aptitude for attention to detail and good customer service.Key Responsibilities:Provide first and second line technical support to customersResolve technical issues in a...


  • Basingstoke, Hampshire, United Kingdom Hotality IT Solutions Full time

    Hotality IT Solutions is looking for an accomplished Technical IT Support Specialist to join our team in Basingstoke. As part of our expanding Technical Department, you'll play a vital role in delivering top-notch IT services to our clients across the UK.Key Responsibilities:You'll be working closely with our existing engineers, developing and maintaining IT...


  • Basingstoke, Hampshire, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks a highly skilled Field Service Engineer to join its team. As an industry-leading company, we provide specialist training, excellent benefits, and guaranteed overtime opportunities to boost earnings.About the RoleThis varied role involves traveling to various sites to service and repair state-of-the-art equipment.You...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

    Basingstoke-based Engineering and Technical Customer Support Engineer role available with a leading global instrumentation provider. The company, established for over 60 years, specialises in bespoke instrumentation and equipment solutions for the clinical and industrial markets across the UK.We are seeking an experienced Engineering and Technical Customer...


  • Basingstoke, Hampshire, United Kingdom Spectrum It Recruitment Full time

    Technical Support Analyst - CybersecuritySpectrum It Recruitment is seeking a skilled Technical Support Analyst - Cybersecurity to join our team in Basingstoke HQ.This role involves providing technical support for cybersecurity-related issues, working closely with the Technical IT Security Support Specialist to ensure efficient administration of user...


  • Basingstoke, Hampshire, United Kingdom Cloud Business Full time

    We are seeking talented individuals to fill the role of ICT Technical Support Specialist at our Cloud Business Basingstoke Service centre. This position involves providing 1st and 2nd line IT support to customers across the UK, working in a field-based environment.Key requirements for this position include:A minimum of 6-12 months IT support experienceStrong...


  • Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Careers Full time

    As a Premier Technical Recruitment Careers client, our globally renowned and respected company has been established for more than 60 years. We specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.We are now seeking an experienced Engineering and Technical Customer...