Technical Support Specialist

3 hours ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

Job Title: Technical Support Specialist - Bespoke Instrumentation

Company Overview

Premier Technical Recruitment Ltd is a globally renowned and respected client that specialises in the design, manufacture, and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.

We have been established for over 60 years and continue to experience success and strategic growth.

Salary

The salary for this role is estimated to be around £40,000 per annum, with the potential for exceptional benefits packages.

Job Description

This role involves providing technical customer support for a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the UK. As a Technical Support Specialist, you will be responsible for ensuring the ongoing development of customer satisfaction, loyalty, and retention.

You will provide customers with world-class levels of service, contribute to a profitable customer service division, and develop sales in conjunction with the sales and marketing teams.

Your core responsibilities will include operating as one of the Customer Relationship Centre (CRC) system experts, supporting internal and external customers via telephone and remote support applications.

You will respond to customer or staff enquiries and fault reports, resolve issues, and generate relevant documentation or records as required.

You will also develop and maintain a broad knowledge of the portfolio of systems available and supported in the United Kingdom and Ireland.

Additionally, you will attend company and departmental meetings as required and represent the Senior CRC Engineer and Manager as needed.

Required Skills and Qualifications

To be considered for this role, you must be qualified to at least ONC level or above in electronic engineering and possess excellent communication skills at all levels.

You should also demonstrate exceptional organisational and prioritisation abilities.

Benefits

This role offers an exceptional benefits package, including a competitive salary, hybrid working options, and opportunities for professional development.



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