Technical Writer and Documentation Specialist

4 weeks ago


Basingstoke, Hampshire, United Kingdom InfoSum Full time
Job Title: Technical Writer and Documentation Specialist

About the Role:

We are seeking a skilled Technical Writer and Documentation Specialist to join our team at InfoSum. As a key member of our product organization, you will be responsible for creating and maintaining comprehensive internal and client-facing documentation that enhances the user experience of our complex platform.

Key Responsibilities:

- Design, create, and maintain technical documentation, user-friendly support articles, and how-to videos
- Work closely with cross-functional teams, including UX, engineering, product management, product marketing, support, and client services
- Ensure all content is accurate, comprehensive, and aligned with company standards

Requirements:

- Proven experience as a technical writer in a complex technical environment
- Excellent written and verbal communication skills in English
- Strong understanding of information architecture and content management
- Ability to work independently and manage projects effectively

What We Offer:

- Competitive salary based on experience and ability to perform in role
- 25 days annual leave (excluding bank holidays)
- 8% pension contribution
- Private health care via AXA
- Fantastic corporate discounts and mental wellbeing support via Perkbox
- Salary sacrifice schemes and the opportunity to receive share options

About Us:

InfoSum is the world's leading data collaboration platform, providing solutions to the world's largest enterprises to allow collaboration across data sources and deliver richer customer experiences that prioritize consumer privacy. Our vision is to unlock data's limitless potential, by enabling the world's data to be connected but never shared. As a people-first organization, we can offer you the personal and professional flexibility needed to get the job done, grow with us, and help challenge the status quo.
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