Technical Writer

4 weeks ago


Basingstoke, Hampshire, United Kingdom InfoSum Full time
About InfoSum

InfoSum is a leading data collaboration platform that enables the world's largest enterprises to collaborate across data sources and deliver richer customer experiences that prioritize consumer privacy.

Our vision is to unlock data's limitless potential by enabling the world's data to be connected but never shared. As a people-first organization, we offer the personal and professional flexibility needed to grow with us and help challenge the status quo.

About This Role

We are seeking a skilled Technical Writer to join our team and work alongside product, engineering, and commercial teams to ensure every user of the InfoSum platform has a positive and efficient experience.

The Technical Writer will be responsible for documenting how to leverage the InfoSum platform and will be a key stakeholder to proactively improve the user experience through a deep understanding of the workflows, use cases, and mindset of the user.

Responsibilities
  • Documentation Development:
    • Own and design the strategy for client-facing and internal documentation.
    • Create, update, and manage the platform support portal, including all technical documentation, user-friendly support articles, how-to videos, and in-platform communication.
    • Ensure all content is accurate, comprehensive, and aligned with company standards.
  • Information Architecture:
    • Develop and maintain the information architecture and conceptual models of our platform and products.
    • Organize documentation to facilitate easy navigation, refinement, and information retrieval.
  • Cross-Functional Collaboration:
    • Proactively collaborate with engineering, product management, support, and client service teams to ensure all necessary information is present and accurate.
    • Serve as a liaison between technical teams and non-technical stakeholders.
  • UX Partnership:
    • Work closely with the UX team to ensure documentation aligns with user interface designs and enhances overall user experience end to end.
    • Record short platform demo/how-to videos to illustrate key or complex platform processes with the support of UX, client services, and marketing.
  • Content Strategy:
    • Develop and improve documentation standards, style guides, and best practices for consistency.
    • Design and execute user-specific documentation based on technical ability, use case usage, and business requirements.
Requirements
  • Proven experience as a technical writer in a complex technical environment and ideally familiar with SaaS products within the advertising and marketing industry that deal with consumer data, data science, analytics, cloud-based services, & media integrations.
  • Excellent written and verbal communication skills in English.
  • Strong understanding of information architecture and content management.
  • Ability to work independently and manage projects effectively.
  • Collaborative mindset with strong interpersonal skills.
Preferred Qualifications
  • Experience working closely with UX/UI teams.
  • Familiarity with API documentation and developer tools.
  • Knowledge of content strategy and information design principles.
  • 5 years experience in the Marketing and Advertising sector.
Benefits

As well as working as part of an amazing, engaging and collaborative team, we offer our staff a wide range of benefits to motivate them to be the best they can be. You will receive:

  • A competitive salary based on your experience and ability to perform in role.
  • 25 days annual leave (excluding bank holidays).
  • 8% pension contribution.
  • Private health care via AXA.
  • Fantastic corporate discounts and mental wellbeing support via Perkbox, including a top of line EAP.
  • Salary sacrifice schemes as well as the opportunity to receive share options.

We have fantastic offices in Basingstoke and London complete with a fully stocked fridge / snacks and catered lunches 2 times a week.

We also reward our teams with monthly socials, half day Fridays during the summer months of July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success.



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