Technical IT Support Specialist, Basingstoke

2 weeks ago


Basingstoke, Hampshire, United Kingdom Hotality IT Solutions Full time

We're looking for an experienced Technical IT Support Specialist to join our team at Hotality IT Solutions in Basingstoke. This is a fantastic opportunity to work with a leading provider of IT services to the hospitality industry.

Job Overview:

This role involves providing 2nd-line technical support and maintenance services to our clients across the UK. You will be responsible for installing, implementing and maintaining various IT solutions and services, as well as providing proactive and reactive IT assistance to customers.

You will work closely with our team to ensure that our clients receive exceptional service and support. Your role will include project work, support, documentation, customer and supplier management, and out-of-hours IT support cover.

To succeed in this role, you will need to have previous experience supporting Windows operating systems, Active Directory, and general IT desktop-based support. A valid UK driving license is also required.

Key Responsibilities:
  1. Install and implement IT solutions and services
  2. Provide proactive and reactive IT assistance to customers
  3. Document internal and customer documentation as required
  4. Liaise with customers and suppliers, escalating issues as necessary
  5. Participate in out-of-hours IT support cover on a weekly rota basis

We are offering a competitive salary between £20,000 - £29,000 per annum, depending on experience. In addition to your salary, you will benefit from private medical cover, a great workplace pension scheme, training in various IT systems and services, and regular team meals and away-days.

About Us:

Hotality IT Solutions is a leading provider of IT services to the hospitality industry. We pride ourselves on delivering exceptional service and support to our clients, and we're looking for someone who shares our passion and commitment to excellence.

We offer a positive and rewarding work environment, with opportunities for professional development and growth. If you're passionate about IT and enjoy working with people, we'd love to hear from you.



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