Customer Service Team Lead

4 weeks ago

Newcastle under Lyme, Staffordshire, United Kingdom E3 Recruitment Full time
Customer Service Team Leader

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at E3 Recruitment. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide a world-class customer experience.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
  • Develop and implement effective customer service strategies and processes to improve customer experience and drive business growth.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes.
  • Collaborate with other departments to ensure seamless customer service delivery and resolve customer complaints.
  • Provide coaching, training, and development opportunities to customer service representatives to enhance their skills and knowledge.

Requirements:

  • Proven experience in customer service leadership and team management.
  • Strong communication and interpersonal skills to effectively lead and motivate a team.
  • Ability to analyze customer feedback and metrics to identify areas for improvement.
  • Knowledge of customer service processes and procedures.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading organization in the industry.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to E3 Recruitment.

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