Customer Service Team Lead
6 days ago
Job Summary:
We are seeking a highly experienced Customer Service Team Lead to join our team at E3 Recruitment. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and providing coaching and mentoring to ensure excellent customer service delivery.
Key Responsibilities:
- Lead a team of customer service representatives to deliver exceptional customer service
- Coach and mentor team members to improve their skills and performance
- Monitor and analyze customer service metrics to identify areas for improvement
- Develop and implement process improvements to enhance customer service delivery
- Collaborate with other departments to ensure seamless customer service experience
Requirements:
- Proven experience in customer service leadership
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong coaching and mentoring skills
- Experience with process improvement and change management
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Collaborative team culture
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