Customer Service Team Lead

6 days ago


Newcastle under Lyme, Staffordshire, United Kingdom E3 Recruitment Full time

Job Summary:

We are seeking a highly experienced Customer Service Team Lead to join our team at E3 Recruitment. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and providing coaching and mentoring to ensure excellent customer service delivery.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer service
  • Coach and mentor team members to improve their skills and performance
  • Monitor and analyze customer service metrics to identify areas for improvement
  • Develop and implement process improvements to enhance customer service delivery
  • Collaborate with other departments to ensure seamless customer service experience

Requirements:

  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong coaching and mentoring skills
  • Experience with process improvement and change management

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture


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