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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Zopa. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring a seamless experience.
Key Responsibilities:
- Respond to customer inquiries via live chat, email, and phone in a timely and professional manner.
- Investigate and resolve customer complaints and issues in a fair and efficient manner.
- Administer orders, including order placement and amendments, to ensure accurate and timely processing.
- Update customer accounts to reflect changes and ensure accurate information.
- Provide support to the wider business, including identifying and escalating any issues that may impact customer experience.
- Ensure compliance with industry standards and regulations.
About You:
We are looking for a strong communicator with excellent interpersonal skills, who is able to work in a fast-paced environment and manage multiple priorities. You will be proficient in Microsoft Office and Teams, and have a positive, can-do attitude.
Working Arrangements:
You will work 5 days per week, with a variety of shift patterns available, including early, late, and mid-shifts. You will also be required to work one in four weekends, with additional days off during the week. We offer flexible working arrangements, including the option to work from home and abroad for up to 120 days per year.
About Zopa:
Zopa is a leading financial services company that values diversity and inclusion. We are committed to creating a workplace free from discrimination, where everyone can bring their full self to work. We are proud of our culture and approach to diversity, equity, and inclusion, and are committed to making a positive impact on our customers and communities.
