Customer Service Team Lead

4 weeks ago

Newcastle under Lyme, Staffordshire, United Kingdom E3 Recruitment Full time
Customer Service Team Leader Opportunity

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at E3 Recruitment. As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives and providing coaching, mentoring, and development opportunities to ensure they deliver a world-class customer service experience.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service delivery
  • Develop and implement effective coaching and mentoring strategies to improve team performance and customer service skills
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement process changes to drive business growth
  • Collaborate with cross-functional teams to ensure seamless customer service delivery and resolve customer complaints and issues

Requirements:

  • Proven experience in customer service leadership and team management
  • Strong coaching and mentoring skills with the ability to develop and implement effective training programs
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and make informed decisions to drive business growth and improvement

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • The chance to work with a leading manufacturing organization and contribute to their success

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to E3 Recruitment.

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