Customer Service Team Lead
4 weeks ago
We are seeking a seasoned Customer Service Team Leader to join our team at E3 Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, providing coaching and mentoring, and driving improvements to our customer service experience.
About the Role
- Lead a team of customer service representatives, providing guidance and support to ensure exceptional customer service
- Develop and implement processes to improve customer satisfaction and loyalty
- Collaborate with the Head of Customer Services to drive business objectives and goals
- Manage and coordinate customer service teams to ensure seamless delivery of customer service
Requirements
- Proven experience in customer service team leadership, with a focus on coaching and mentoring
- Strong Microsoft skills, including Word, Excel, and Outlook
- Ability to manage and coordinate customer service teams, with a focus on delivering exceptional customer service
What We Offer
- A permanent opportunity to join a leading UK manufacturing organisation
- Hybrid working arrangements
- Training and personal development opportunities
- A competitive salary, company pension, and additional benefits
Key Responsibilities
- Train, coach, and mentor customer service representatives to ensure exceptional customer service
- Field customer calls and emails, resolving issues and complaints in a timely and professional manner
- Monitor KPIs to ensure delivery of a world-class customer service experience
Why Join Us?
We are a leading UK manufacturing organisation, passionate about investing in our people and delivering exceptional customer service. If you are a motivated and experienced customer service professional, looking for a new challenge, we would love to hear from you.
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