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IT Service Delivery Manager

2 months ago

Norwich, Norfolk, United Kingdom Norwich City Council Full time
Job Description

Job Title: IT Service Delivery Manager

Job Summary:

We are seeking an experienced IT Service Delivery Manager to join our team at Norwich City Council. The successful candidate will be responsible for leading the delivery of IT services to support the council's business objectives.

Key Responsibilities:

  • Lead the development and implementation of IT service management processes and procedures
  • Manage the IT service desk and ensure that all service requests are logged, prioritized, and resolved in a timely manner
  • Oversee the maintenance and support of IT infrastructure, including desktops, laptops, and mobile devices
  • Collaborate with other teams to ensure that IT services are aligned with business objectives
  • Develop and implement plans to improve IT service quality and customer satisfaction
  • Manage the IT budget and ensure that resources are allocated effectively
  • Provide technical guidance and support to other teams as needed

Requirements:

  • Proven experience in IT service management, preferably in a local government or public sector environment
  • Strong knowledge of IT service management principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Ability to prioritize tasks and manage multiple projects simultaneously

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career development and professional growth
  • Collaborative and supportive work environment
  • Flexible working arrangements

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].