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Service Delivery Coordinator

1 month ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time

Contract Personnel Ltd is seeking an experienced Service Delivery Coordinator to join their team.

Job Description:

The successful candidate will be responsible for coordinating and overseeing the delivery of services, acting as a liaison between clients, service providers, and internal teams to ensure that services are delivered efficiently and effectively.

Key Responsibilities:

Service Quote Preparation: Review client requirements and specifications to prepare accurate service quotes.

Securing Service Orders: Communicate with clients to negotiate and finalize service agreements.

Delivering Services: Schedule service appointments considering client preferences/technician availability/work permits and offshore certification.

Monitor Service Delivery Progress: Address any issues or delays, and provide updates to clients as needed.

Communication: Serve as the main point of contact for clients regarding service requests, updates, and issues.

Resource Management: Coordinate and manage resources such as staff, equipment, and materials to support service delivery.

Invoicing: Generate and send invoices to clients based on completed services and agreed-upon terms.

Requirements:

Proven Experience: Proven experience in a customer service or service coordination role.

Key Skills: Strong communication, organizational, and problem-solving skills.

Ability to Work Effectively: Ability to work effectively in a fast-paced environment and manage multiple priorities.

Proficiency in Software: Proficiency in using computer software and tools for scheduling, communication, and documentation.

Contract Personnel Ltd offers a great opportunity for career growth for the right candidate.