Membership Operations Lead

5 days ago


Tunbridge Wells, Kent, United Kingdom Logistics UK Full time

Job Summary

We are seeking a seasoned Commercial Leader to join our team at Logistics UK. In this role, you will oversee the membership process, leading a team of experts who provide exceptional service to our members.

Responsibilities

  • Oversee the creation and implementation of KPIs and SLA standards to ensure excellent membership experiences.
  • Lead a team of Membership Contract Executives, empowering them to deliver outstanding results and drive customer satisfaction.

About Us

Logistics UK is the biggest Trade Association in our sector, with a strong focus on membership and commercial success. Our Policy & Commercial teams thrive on delivering exceptional services to our members, and we're looking for someone to lead the charge.

What We Offer

  • A competitive salary of £60,000 - £80,000 per annum (dependent on experience)
  • 25 days of annual leave plus bank holidays
  • Christmas Working Arrangement for extra days off during the festive period
  • Health Cash Plan for all employees and Private Medical Insurance for managers
  • Employee Assistance Programme and Mental Health First Aiders
  • Enhanced Family Leave policy
  • Flexible and remote working arrangements
  • Two paid days off per year for charity or volunteering work
  • Various learning and development opportunities
  • Range of pension schemes
  • Award scheme to recognise outstanding employees
  • Life Assurance Scheme for peace of mind


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