Parcel Performance Specialist

3 days ago


Chester, Cheshire, United Kingdom Evri Full time

Evri, a pioneering delivery company, is seeking a skilled Parcel Performance Specialist to join our dynamic team.

We are committed to providing an exceptional parcel experience for our customers and clients. As a key member of our operations team, you will play a vital role in driving continuous performance improvement across our delivery units.

This challenging yet rewarding role involves ensuring that our self-employed and SE+ couriers deliver outstanding results in the final mile of the parcel journey. Your primary focus will be on engaging these couriers to achieve exceptional service standards, minimize customer complaints, and optimize round coverage.

You will have a proven track record of coaching, motivating, and supporting colleagues to drive business success. Your problem-solving skills and ability to adapt to different styles and behaviors will be essential in this fast-paced environment.

To succeed in this role, you will require strong communication and negotiation skills, as well as the ability to work effectively with multiple stakeholders. You should be customer-focused and committed to delivering high-quality results under pressure.

In return for your hard work and dedication, we offer a competitive salary, excellent benefits package, and opportunities for professional growth and development within our organization.



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