Customer Service Representative
3 days ago
We are seeking a highly skilled and experienced Customer Care Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Manage multichannel inbound customer enquiries and log all service requests related calls on the appropriate CRM system.
- Check the contract and warranty status of reported systems and capture all contact information and process checks.
- Coordinate all logged service request calls to the respective technical support teams.
- Act as a point of contact for the switchboard for general customer-related enquiries and forward them to the appropriate areas of the business.
- Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
- Experience of using a CRM or ordering system.
- Experience of working in a sales/order processing/customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email.
- Proven experience of handling telephone-based customer queries.
- Experience of working under pressure and with deadlines.
- Experience of team work and being able to work collaboratively with others.
- Articulate, polite and conscientious phone manner.
- Able to learn complex software systems effectively and efficiently.
We offer a competitive salary of £28K + 5% company bonus + excellent benefits. This is a full-time 18-month fixed-term contract with core hours of 8am-4pm & 10am-6pm (rotating). There is a hybrid office/home split and flexibility for 8am-8pm hours Mon-Sunday may be required for occasional business cover. Working extended hours are eligible for overtime/enhanced pay.
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