Customer Service Representative

4 days ago


Camberley, Surrey, United Kingdom Siemens Healthineers Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our Customer Care Centre (CCC) team at Siemens Healthineers. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients across the NHS and private sectors.

Key Responsibilities
  • Manage all customer requests for support from call logging to call completion
  • Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries
  • Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery
  • Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
  • Forward all logged Service/Application calls to the respective Technical/Applications support teams
Requirements
  • Experience dealing with customers over the phone and face to face
  • Skills in handling several tasks at the same time against tight deadlines
  • Experience working to deadlines in a pressurised environment and working in a team
  • SAP and Siebel experience (advantageous)
What We Offer
  • 26 days' holiday with the option to buy or sell an additional 5
  • Up to 10% employer pension contribution
  • Share and bonus scheme
  • Access to our flexible benefits from private medical insurance to dental cover
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme


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