Customer Service Representative

3 days ago

Camberley, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

Join a Leading Organisation

You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.

Your New Role

You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquiries, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks.

Key Responsibilities:

  • Manage customer service requests and resolve issues in a timely and professional manner.
  • Coordinate with technical support teams to ensure seamless customer service.
  • Act as a point of contact for the switchboard for general customer-related enquiries.
  • Create spare part and test equipment orders as required by the customer service engineer for planned visits.
  • Coordinate the delivery of spare parts and test equipment.

Requirements:

  • Experience of using a CRM or ordering system.
  • Experience of working in a sales/order processing/customer service environment.
  • Proven experience of handling telephone-based customer queries.
  • Experience of working under pressure and with deadlines.
  • Experience of team work and being able to work collaboratively with others.
  • Articulate, polite and conscientious phone manner.
  • Able to learn complex software systems effectively and efficiently.

What We Offer:

£28K + 5% company bonus + excellent benefits, Customer Care Representative, Full Time 18 month FTC, Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.

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