Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our Facilities Helpdesk Team in Sandhurst. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities
- Manage incoming maintenance requests and respond to client inquiries in a timely and professional manner.
- Assess and prioritize maintenance requests, ensuring that critical issues are addressed promptly.
- Collaborate with internal teams and external contractors to resolve maintenance issues and ensure seamless service delivery.
- Develop and maintain strong relationships with clients, site teams, and contract partners.
- Provide excellent customer service and support, ensuring that client needs are met and exceeded.
Requirements
- Previous administration experience, preferably in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Strong problem-solving and analytical skills, with the ability to assess and prioritize maintenance requests.
- Proficient IT skills, including Microsoft Office and ability to learn new systems.
- A focus on teamwork and collaboration, with the ability to work effectively in a fast-paced environment.
What We Offer
We offer a competitive salary, 26 days holiday, and a generous pension contribution. We are committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth.
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