Customer Service Representative

4 weeks ago

Camberley, Surrey, United Kingdom VINCI Facilities Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a skilled Customer Service Representative to join our facilities helpdesk team in Sandhurst. As a key member of our team, you will be responsible for managing incoming maintenance calls and emails, risk assessing faults, and arranging the most appropriate response from contract partners and other internal teams.

Key Responsibilities:

  • Delivering excellent service within an essential, diverse, and exciting environment.
  • Answering all incoming calls and monitoring email inbox.
  • Raising enquiries, defects, and jobs and assigning to maintenance team.
  • Logging jobs into CAFM system – Maximo.
  • Liaising with other staff members, including external contractors.

Essential Qualifications/Skills:

  • Previous administration experience.
  • Excellent telephone manner.
  • Excellent attention to detail.
  • Risk assessment and decision-making skills.
  • Proficient IT skills, including MS Office (Outlook, Excel), and ability to pick up new systems.
  • A focus on teamwork and building strong relations with all stakeholders.

About VINCI Facilities:

VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders.

What We Offer:

  • Additional training and development.
  • 26 days holiday (plus bank holidays).
  • Generous pension contribution.
  • Life assurance.
  • Flexible working arrangements, including working from home.

Why Join Us:

We put our people first, always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential. Fairness, Inclusion, and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team.

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