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Customer Service Representative

2 months ago

Camberley, Surrey, United Kingdom VINCI Facilities Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our facilities helpdesk team in Sandhurst. As a key member of our team, you will be responsible for managing incoming maintenance calls and emails, risk assessing faults, and arranging the most appropriate response from our contract partners and other internal teams.

Key Responsibilities:

  • Delivering excellent service within an essential, diverse, and exciting environment.
  • Answering all incoming calls and monitoring email inbox.
  • Raising enquiries, defects, and jobs and assign to maintenance team.
  • Logging jobs into CAFM system – Maximo.
  • Liaising with other staff members, including external contractors.

Essential Qualifications/Skills:

  • Previous administration experience.
  • Excellent telephone manner.
  • Excellent attention to detail.
  • Risk assessment and decision-making skills.
  • Proficient IT skills including MS Office (Outlook, Excel) + ability to pick up new systems.

About Us:

VINCI Facilities is a leading provider of facilities management and building solutions. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. We put our people first, always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

What We Offer:

  • Additional training and development opportunities.
  • 26 days holiday + bank holidays.
  • Generous pension contribution.
  • Life assurance.

Why Join Us:

At VINCI Facilities, we are committed to fairness, inclusion, and respect. We recognise and celebrate each other's differences and what they bring to the team. We are an equal opportunities employer and welcome applications from all.