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Customer Service Representative

2 months ago


Cambridge, Cambridgeshire, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring our customers have a fantastic time at our centres.

Your primary focus will be on providing outstanding customer service, responding to customer inquiries, and identifying opportunities to enhance their experience. You will work closely with our team to maintain a clean and welcoming environment, prepare and serve food and drinks, and ensure our customers have a memorable experience.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive experience for all customers
  • Respond to customer inquiries, resolving issues promptly and efficiently
  • Identify opportunities to enhance customer experience, suggesting improvements and solutions
  • Maintain a clean and welcoming environment, ensuring our centres are tidy and well-presented
  • Prepare and serve food and drinks, ensuring high-quality standards
  • Work collaboratively with the team to achieve our goals and objectives
What We Offer

As a Customer Service Assistant at Tenpin Ltd, you will enjoy a range of benefits, including:

  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards
Career Development

We are committed to developing our team members and providing opportunities for career growth. If you are looking for a challenging and rewarding role, where you can develop your skills and experience, we encourage you to apply.