Claims Processor

6 days ago

Bristol, Bristol, United Kingdom DPDgroup Full time

Job Title: Claims Agent

About the Role

We are seeking a highly organized and detail-oriented Claims Agent to join our team at DPDgroup. As a Claims Agent, you will be responsible for administering the processing of customer claims for lost and damaged parcels, ensuring timely and accurate financial settlements where applicable.

Key Responsibilities

  • Validate new claim requests against clearly defined policies and issue claims forms to customers where necessary
  • Validate returned claim forms against clearly defined policies to establish liability for loss and damage in transit, issuing settlements or rejections as appropriate
  • Manage customer interactions via telephone and email, ensuring customer expectations are consistently met
  • Complete ad-hoc tasks related to claims processing as required

Requirements

  • Proven experience working in a fast-paced customer service environment
  • Strong communication skills with a confident telephone manner and ability to build rapport with customers
  • Polite and professional demeanor at all times, with a willingness to go above and beyond to exceed customer expectations
  • Ability to work as a team player and independently, with excellent administration skills and proficiency in Microsoft Office/Google programs
  • High levels of self-motivation and initiative to effectively problem-solve
  • Demonstrate core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability

What We Offer

  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Health Kiosks visiting every location
  • Vitality at Work
  • Discounted shopping from 's of retailers, including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with family and friends
  • Free eye tests and support with the cost of glasses

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