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Claims Processor
2 months ago
Job Title: Claims Agent
About the Role
We are seeking a highly skilled and experienced Claims Agent to join our team at DPDgroup. As a Claims Agent, you will play a critical role in administering the processing of customer claims for lost and damaged parcels, ensuring that our customers receive fair and timely settlements.
Key Responsibilities
- Validate new claim requests against clearly defined policies and issue claims forms to customers where appropriate
- Validate returned claim forms against clearly defined policies to establish if DPD is liable for loss and damage in transit, issuing settlement or rejecting where appropriate
- Manage customer interactions via telephone and email, ensuring that our customers' expectations are always met
- Complete ad hoc tasks related to the above when necessary
Requirements
- Proven experience of working in a fast-paced customer service environment
- Strong communication skills with a confident telephone manner and the ability to build a quick rapport with customers
- Polite and professional at all times, with a willingness to go the extra mile to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills, with the ability to use Microsoft Office/Google programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem-solve
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability
What We Offer
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 's of retailers, including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
