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Customer Claims Processor
2 months ago
We are seeking a highly skilled and experienced Claims Agent to join our team at DPD Group UK. As a Claims Agent, you will play a critical role in administering the processing of customer claims for lost and damaged parcels, ensuring that our customers receive fair and timely settlements.
Key Responsibilities- Claims Processing: Validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate.
- Claims Validation: Validate returned claim forms against clearly defined policies to establish if DPD is liable for loss and damage in transit, issuing settlement or rejecting where appropriate.
- Customer Interaction: Manage customer interactions via telephone and email, ensuring our customers' expectations are always met.
- Administrative Tasks: Complete ad hoc tasks in relation to the above when necessary.
- Experience: Proven and demonstrable experience of working in a fast-paced customer service environment.
- Communication Skills: Strong communication skills with a confident telephone manner and the ability to build a quick rapport with customers.
- Professionalism: Politely and professionally interact with customers at all times, with a willingness to go the extra mile to exceed customer expectations.
- Teamwork: Ability to work as a team player and on your own initiative.
- Administration: Excellent administration skills with the ability to use Microsoft Office/Google programmes.
- Problem-Solving: Demonstrate high levels of self-motivation and initiative to effectively problem-solve.
- Core Values: Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
- Holiday Trading: Enjoy a range of benefits, including holiday trading.
- Maternity and Paternity Package: Receive an enhanced maternity and paternity package.
- Life Assurance: Enjoy free life assurance of 4 x salary on joining the pension scheme.
- Health and Wellbeing: Take advantage of health kiosks visiting every location and Vitality at Work.
- Shopping Discounts: Enjoy discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping.
- Milestone Days: Celebrate with your family and friends on milestone days off.
- Eye Care: Receive free eye tests and support with the cost of glasses.
