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Claims Processor
2 months ago
We are seeking a skilled Claims Agent to join our team at DPD Group UK. As a Claims Agent, you will play a crucial role in administering the processing of customer claims for lost and damaged parcels, ensuring timely and accurate financial settlements where applicable.
Key Responsibilities:
- Validate new claim requests against clearly defined policies and issue claims forms to customers where necessary.
- Validate returned claim forms against clearly defined policies to establish liability for loss and damage in transit, issuing settlements or rejections as appropriate.
- Manage customer interactions via telephone and email, ensuring customer expectations are consistently met.
- Complete ad hoc tasks related to claims processing as required.
To succeed in this role, you will need:
- Proven experience in a fast-paced customer service environment.
- Strong communication skills, with a confident telephone manner and ability to build rapport with customers.
- Polite and professional demeanor at all times, with a willingness to go above and beyond to exceed customer expectations.
- Ability to work as a team player and independently, with excellent administration skills and proficiency in Microsoft Office/Google programmes.
- High levels of self-motivation and initiative to effectively problem-solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
As a Claims Agent at DPD Group UK, you can expect:
- A competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- A dynamic and supportive work environment.
- Access to training and development programs to enhance your skills and knowledge.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity.", "lang_code": "en"}
