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Claims Processor

2 months ago

Bristol, Bristol, United Kingdom DPD Group UK Full time
{"title": "Claims Agent Role", "description": "Job Summary

We are seeking a skilled Claims Agent to join our team at DPD Group UK. As a Claims Agent, you will play a crucial role in administering the processing of customer claims for lost and damaged parcels, ensuring timely and accurate financial settlements where applicable.

Key responsibilities include:

  • Validating new claim requests against clearly defined policies and issuing claims forms to customers as needed
  • Validating returned claim forms against policies to determine liability and issuing settlements or rejections accordingly
  • Managing customer interactions via telephone and email to ensure exceptional customer service
  • Completing ad hoc tasks related to claims processing
Requirements

To succeed in this role, you will need:

  • Proven experience in a fast-paced customer service environment
  • Strong communication skills with a confident telephone manner and ability to build rapport with customers
  • Polite and professional demeanor at all times, with a willingness to go above and beyond to exceed customer expectations
  • Ability to work as a team player and independently, with excellent administration skills and proficiency in Microsoft Office/Google programmes
  • High levels of self-motivation and initiative to effectively problem-solve
  • Demonstration of core DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability
What We Offer

As a Claims Agent at DPD Group UK, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career growth and development within a dynamic and evolving organization
  • A supportive team environment with a focus on customer satisfaction
  • Access to training and development programs to enhance your skills and knowledge

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}