Support Administrator for Service Operations

1 day ago


Walsall, Walsall, United Kingdom RAC Full time
About the Opportunity
The RAC is committed to delivering exceptional customer service, and we are seeking a highly skilled Support Administrator for Service Operations to join our team. As a key member of our SMR Department, you will be responsible for providing administrative support to both field and office-based teams. This role requires a candidate who is highly organized and efficient, with excellent PC skills and the ability to work well under pressure.

Key Responsibilities
* Assist in the accurate booking, collation, and distribution of work activities
* Maintain team and supplier databases, spreadsheets, and reports
* Work with colleagues to ensure service efficiency and quality levels are achieved and maintained
* Provide assistance to consumers and corporate customers via verbal and electronic communication

Requirements
* Excellent PC skills with the ability to use standard and bespoke packages
* Articulate with a professional telephone manner
* Extensive knowledge of Microsoft Office, including building PowerPoint slide decks and spreadsheets
* Good written and verbal communication skills, including with key stakeholders
* Quality-oriented, resilient when working to deadlines, with strong attention to detail and good organizational skills

Benefits
We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes eligibility to join our bonus scheme, 23 days' holiday, and access to our Group Personal Pension scheme. Additionally, you will receive 2 x Basic Salary Core Employer-funded Life Assurance cover and more.

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