Operations Support Coordinator

1 month ago


Walsall, Walsall, United Kingdom RAC Full time
Job Overview
RAC seeks an experienced Support Administrator for Service Operations to join our team. As a key member of our SMR Department, you will be responsible for providing administrative support to both field and office-based teams. This role is ideal for a motivated individual with excellent organizational skills and the ability to work well under pressure.

About the Role
This full-time position requires a candidate who can provide top-notch support to our teams, including accurate booking, collation, and distribution of work activities. You will also be responsible for maintaining team and supplier databases, spreadsheets, and reports. In addition, you will work closely with colleagues to ensure service efficiency and quality levels are achieved and maintained across all areas.

Key Responsibilities
* Provide assistance to consumers and corporate customers via verbal and electronic communication
* Assist in the accurate booking, collation, and distribution of work activities
* Maintain team and supplier databases, spreadsheets, and reports
* Work with colleagues to ensure service efficiency and quality levels are achieved and maintained

Requirements
* Excellent PC skills with the ability to use standard and bespoke packages
* Articulate with a professional telephone manner
* Extensive knowledge of Microsoft Office, including building PowerPoint slide decks and spreadsheets
* Good written and verbal communication skills, including with key stakeholders
* Quality-oriented, resilient when working to deadlines, with strong attention to detail and good organizational skills

Salary and Benefits
We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience. In addition to a comprehensive benefits package, which includes eligibility to join our bonus scheme, 23 days' holiday, and access to our Group Personal Pension scheme, you will receive 2 x Basic Salary Core Employer-funded Life Assurance cover and more.
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