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Customer Service Liaison

1 month ago

Walsall, Walsall, United Kingdom Opus People Solutions Full time

About the Job

This position involves providing a friendly face-to-face customer service to visitors at Bloxwich Library. The successful candidate will have strong administrative skills, resolution skills, and ability to work collaboratively.

Responsibilities

  • Reception Duties: Provide front-of-house support, handle queries, take and relay messages.
  • Meeting Support: Prepare meeting rooms, manage delegate registration, communicate effectively.
  • Administrative Tasks: Maintain filing systems, manage data, provide routine management information.
  • Operational Support: Support administrative tasks, identify improvements to enhance service delivery.

Requirements

  • IT Skills: Proficient in Microsoft Teams and Applications.
  • Communication Skills: Excellent verbal and written communication skills.
  • Liaising Skills: Ability to effectively liaise with diverse members of the public.
  • Independence: Ability to work independently after initial training and support.

Salary Details

The hourly rate is £13.05. Please note that this may be pro-rata for part-time employees.