Commercial Systems Operations Manager
2 weeks ago
Job Summary:
Role: Commercial Systems Operations Manager
Domain: Commercial systems (ticket sales, retail sales, collections)
Salary: £50-55k (+15% non-contributory pension)
Location: London (hybrid, 3 days per week)
X4 Technology is seeking an experienced Commercial Systems Operations Manager to oversee the operation and performance of their commercial, collections and asset management systems.
As a key member of the team, you will work closely with internal stakeholders and external systems suppliers to ensure the successful management, development, delivery, support and compliance of these systems.
Key Responsibilities:
- Understand the business context of the processes these systems support
- Set and ensure service level agreements are met
- Manage and develop a support team of two
- Identify areas for technical continuous improvement
- Monitor and maintain regulatory compliance (e.g. PCI DSS)
Requirements:
To be successful in this role, you will need to demonstrate the following:
- Strong experience managing systems for commercial activities (ticket sales, retail sales, etc)
- Background of managing multiple external suppliers and their performance
- Proven track record of managing support teams - ideally in multi-commercial site environments
- Ability to operate within and ensure compliance with commercial regulations (e.g. PCI DSS)
Benefits:
The successful candidate will receive a salary of up to £55,000, plus a wider benefits package including 25 days holiday plus bank holidays (rising 30 days depending on length of service), non-contributory pension plan (15%) and complimentary lunch on-site.
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