Customer Service Coordinator
1 day ago
OpSec Security invites applications for the position of Customer Service Coordinator, responsible for delivering exceptional customer support services for our key accounts. Based in Washington, Tyne & Wear, this exciting opportunity offers a competitive salary of £32,000 per annum, with the potential to reach up to £42,000 based on experience.
Key Responsibilities- Support the Customer Care Manager in delivering customer support services for key accounts, working collaboratively to ensure efficient and effective services.
- Manage smaller or lower value/risk accounts from an order processing perspective, applying your knowledge to optimize business performance.
- Develop and maintain reports, including on-time delivery and customer satisfaction metrics, to enhance business understanding.
- Liaise with customers, responding to queries and providing timely updates on order status and shipping dates.
- Process orders, create proforma invoices, and manage sales orders, adhering to established procedures.
Applicants should have 1-2 years' customer service experience, preferably in a manufacturing environment, and demonstrate excellent communication and problem-solving skills.
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