Operations Coordinator(Customer Service)
1 month ago
Operations Coordinator | Brighton | Permanent
Salary: £27,190
Hours: 45 hours per week, Monday-Friday
Benefits and perks:
An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home. Look after your wellbeing with access to a health and wellness program. Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our ride to work scheme means you can keep fit while saving money – what’s not to like? Travel for cheaper withinterest free season ticket loans (available after a years’ service).CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.
This is where YOU come in
CitySprint have an exciting opportunity for an Operations Coordinator .
We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues.
In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers.
The main responsibilities within the Operations Coordinator role are:
Answer phone lines promptly and professionally Arrange relevant collections, transit routes and deliveries Input event tracking for all bookings and in-transit consignments taken Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time) Provide the Customer with updates on all exceptions or issues Request and enter all POD’s from relevant agents Report all discrepancies to Managers Provide quotes when requested to the relevant Customer Monitor the emails for the Service Centre Work with suppliers (agents) to deliver a seamless, high quality Customer ExperienceThe ideal candidate will demonstrate the following:
Have some experience in suppoorting the control with dispatching vehicle or allocating the vehicle. Treats people with respect under all circumstances. Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered. Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time. Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome. Being proactive in suggesting to your manager how we can improve our service delivery. Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship Ability to self-motivate and work with the minimum of supervisionIf this Operations Coordinator role sounds like you, we really want to hear from you
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
-
Customer Service Representative
4 weeks ago
Brighton and Hove, United Kingdom Staffline Operations Full timeApply today to work as a Customer Service Representative in Brighton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...
-
Customer Service Ambassador
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Staffline Operations Full timeLocated in Brighton, we are seeking a dedicated Customer Service Representative to join our team at Staffline Operations. As a Thrifty Car and Van Rental representative, you will play a key role in delivering exceptional customer service and driving success through great service delivery.About the RoleThe ideal candidate will have excellent communication...
-
Customer Service Representative
4 weeks ago
Brighton, United Kingdom Staffline Operations Full timeApply today to work as a Customer Service Representative in Brighton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...
-
Customer Service Representative
4 weeks ago
Brighton, United Kingdom Staffline Operations Full timeApply today to work as a Customer Service Representative in Brighton for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great...
-
Customer Service Ambassador
2 days ago
Brighton, Brighton and Hove, United Kingdom Staffline Operations Full timeApply to become a key member of our team as a Customer Service Ambassador in the vibrant city of Brighton. As part of Staffline Operations, you will be working closely with Scot Group Ltd, the largest privately-owned rental company in the UK.About the role:We are seeking an experienced and enthusiastic individual who can deliver exceptional customer service...
-
Customer Service Ambassador
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Staffline Operations Careers Full timeCompany OverviewScot Group Ltd, the largest privately owned rental company in the UK, operates the Thrifty brand in Brighton. Our client values exceptional customer service and drives success by delivering great service every time.
-
Customer Service Supervisor
2 months ago
Brighton and Hove, United Kingdom Abm Full timeJOB TITLE: Customer Service SupervisorLOCATION: Churchill Square Shopping Centre, Brighton BN1 2RGCONTRACT: Part-Time PermanentPAY RATE: £ per hourROLE OVERVIEW AND PURPOSESHIFT PATTERN: 4 ON, 4 OFF (INCLUDING WEEKENDS) - 27 HOURS PER WEEKChurchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton benefitting from...
-
Operations Coordinator
4 weeks ago
Brighton, Brighton and Hove, United Kingdom CitySprint Full timeJob OverviewWe are seeking an experienced Operations Coordinator to join our team at CitySprint. As a key member of our operations department, you will be responsible for coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.
-
Customer Service Apprentice
6 months ago
Brighton and Hove, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Brighton London Road** **Hours: Full time 40 hours - Will include 1 weekend day** **Salary - £20,000** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc), WeCare employee support...
-
Customer Service Apprentice
6 months ago
Brighton and Hove, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Location: Brighton Hearcare** **Working hours: Full time 40 hours - will include 1 weekend day** **Salary: £9.50 per hour / £19,760 per year** **Benefits**: **- Extra day off on your birthday** **- Discounted hearing and eyecare benefits** **- Enhanced sick pay** **- Enhanced pay for family leave (Maternity/...
-
Operational Funeral Services Coordinator
2 weeks ago
Cambridgeshire and Peterborough, United Kingdom F W Cook Funeral Service Full timeF W Cook Funeral Service requires a reliable and versatile Operational Funeral Services Coordinator. Duties involve transporting deceased persons, operating company vehicles, offering on-call assistance to healthcare facilities and private residences, and supporting our monument construction team. Ideal candidates will possess flexibility, a strong work...
-
Customer Service and Operations Coordinator
3 days ago
York and North Yorkshire, United Kingdom Humber Teaching NHS Foundation Trust Full timeAbout the RoleHumber Teaching NHS Foundation Trust is an award-winning and CQC-rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. We are seeking a skilled Customer Service and Operations Coordinator to join our team.The ideal candidate will have A Level/BTEC Diploma/NVQ3 in Business Administration,...
-
Services Operations Coordinator
7 months ago
Brighton, United Kingdom Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in the...
-
Business Systems Operations Lead
1 month ago
Brighton and Hove, United Kingdom Unity Full timeRole Description The opportunity As a Business Systems Operations Lead, you will be responsible for overseeing the day-to-day operations of Customer Success Everywhere’s systems and infrastructure. This includes managing a team of IT professionals, ensuring systems stability and performance, implementing metrics, and coordinating with other...
-
Customer Coordinator
6 months ago
Brighton, United Kingdom Page Personnel Full timeImmediately Available - Good communication skills **About Our Client**: Our client is based in Brighton and in the Public Sector and Government & looking to bring on a Customer Coordinator on a 9 month Fixed Term Contract. As a Customer Coordinator your responsibilities will include: - Coordinate with various departments to ensure a unified approach to...
-
Operations Coordinator
1 week ago
Brighton, Brighton and Hove, United Kingdom EcoPlanet Green Operations GmbH Full timeAre you looking for a challenging role in operations management? EcoPlanet Green Operations GmbH is seeking an experienced Operations Controller to join their team in Hampshire. The successful candidate will be responsible for planning and scheduling the team to deliver 5-star service to clients, ensuring that all tasks are completed efficiently and...
-
Customer Service Advisor
8 months ago
Brighton and Hove, United Kingdom Tates Cars Full time**Tates Motor Group** are recruiting for a **Service Advisor** to work in our busy Multi-Franchise dealership in Portslade, Brighton. You will be responsible for upholding the high customer satisfaction standards for Tates as well as acting as a point of knowledge of all our Manufacturers products and services. You must have previous knowledge of the role...
-
Operations Coordinator
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Speedy Hire Plc Full timeAre you a skilled coordinator looking to join the front line of sales and customer service at Speedy Hire Plc?About the RoleWe are seeking a highly organized Hire Controller to coordinate the entire hire process from taking orders through to delivery and collection, liaising with every part of the depot to ensure the needs of our customers are met.Key...
-
Customer Service Administrator
7 months ago
Brighton and Hove, United Kingdom Pertemps Network Group Full time**Job Description**: Are you a customer service enthusiast with a passion for the motor industry? Our esteemed client is seeking a talented Customer Service Advisor to join their dynamic team! What's in it for you? - Monday - Friday, and every alternate Saturday- Pyecombe- 8am - 6pm- Discounts on certain products/food- 22 days holiday + BH- Contributory...
-
Brighton Customer Experience Expert
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Staffline Operations Full timeWe are seeking a highly motivated Customer Service Representative to join our team at Staffline Operations in Brighton. As a Thrifty Car and Van Rental representative, you will be responsible for delivering exceptional customer service and helping our clients achieve their goals.About the TeamOur team is passionate about delivering great service and...