Customer Service Advisor

7 months ago


Brighton and Hove, United Kingdom Tates Cars Full time

**Tates Motor Group** are recruiting for a **Service Advisor** to work in our busy Multi-Franchise dealership in Portslade, Brighton.

You will be responsible for upholding the high customer satisfaction standards for Tates as well as acting as a point of knowledge of all our Manufacturers products and services. You must have previous knowledge of the role however previous brand knowledge is not essential as full training will be given.

Duties will include:

- Dealing with customers booked in for servicing, MOT’s, breakdowns etc in a professional manner
- Ensure repair orders are raised and processed according to guidelines and that the work is completed to schedule
- Meet and greet customers
- Ensure the smooth operation of the Service department workshop, booking work in accurately, gathering and sharing relevant information with the team
- Ensure that vehicles are handed over to the customer correctly, and explaining the invoice and advising of any future requirements

Tates Portslade is an approved service centre for Citroen, Hyundai, Fiat, Vauxhall and Peugeot.

Good rates of pay and hours.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Work Location: In person



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