Customer Services Advisor

2 weeks ago

Brighton, United Kingdom Nuffield Health Full time

HEAD OFFICE

Customer Services Advisor

**Customer Services Advisor**

Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time

Up to £26,000.00 per annum depending on experience

37.5 hours per week

Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite. We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

**As a Customer Services Advisor, you will**:

- Liaise directly with customers, answering all enquiries.
- Contribute to and manage local business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital
- To support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To coordinate customer journeys, ensuring that customers have a good understanding of the defined customer journey expectations including
- Identifying all hospital areas which have customer touch points to ensure shared knowledge and understanding
- Providing information required to enable other areas to respond to all customer enquiries to the defined quality and timeline standards
- Collating information which effect or influence the customer experience
- To introduce new processes to improve customer advise and service, as required
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To provide advice and guidance to other team members and the wider hospital
- To develop constructive relationships with both internal and external stakeholders.
- To effectively and proactively develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

**As a Customer Services Advisor, you will have**:

- Proven experience in a customer service, sales or marketing role
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organizational skills

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Nuffield Health Brighton Hospital.**

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite. We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationBrighton - East Sussex
- Contract typePermanent
- ReferenceJR0077361

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus

  • Customer Services Advisor

    2 weeks ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...

  • Customer Services Advisor

    3 weeks ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Temporary Customer Services Advisor**: Are you looking for a temporary opportunity to showcase your customer service skills? Look no further than Mitie Group Ltd, located at Hastings Building in Brighton, East Sussex. As a Customer Services Advisor, you will play a crucial role in providing exceptional service to our clients and...

  • Customer Services Advisor

    2 weeks ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Job Title: Customer Services Advisor**: **Company Information: Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer...

  • Customer Services Advisor

    4 weeks ago

    Brighton, United Kingdom RX Plus Facilities Full time

    Mitie Group Ltd is currently seeking a Customer Services Advisor to join our team at the Hastings Building in Brighton, East Sussex, South East England, United Kingdom. This is a temporary position starting on 22/04/2024 and ending on 28/05/2024. As a Customer Services Advisor, you will be responsible for providing excellent customer service to our clients...

  • Customer Services Advisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom RX Plus Facilities Full time

    Job Title:Customer Services Advisor:Company Information: Mitie Group Ltd: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer service...

  • Customer Service Advisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Page Personnel Full time

    An exciting opportunity for a dedicated Customer Service Advisor to join our team. The successful candidate will provide exceptional customer service and support to our clients in the Insurance industry.Client DetailsThis organisation is a reputable company. Based in Brighton, they have a workforce of over a hundred dedicated professionals. They are...

  • Customer Service Advisor

    7 days ago

    Brighton, United Kingdom Page Personnel Secretarial & Business Support Full time

    A Part Time Customer Service Advisor is sought to provide exceptional service and support within the property sector. The role involves managing customer enquiries, providing information on services, and ensuring a high level of customer satisfaction. Client Details The firm is a well-established property company in Brighton. Description As a Part Time...

  • Customer Service Advisor

    2 days ago

    Brighton, United Kingdom Page Personnel Secretarial & Business Support Full time

    In this role as a Customer Service Advisor, the successful candidate will be a key player in our insurance department, ensuring that our customers receive a first-class service experience. You will utilise your skills to assist with queries, resolve issues, and build strong customer relationships. Client Details Our client is a sizeable insurance company...

  • Customer Service Advisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Page Personnel - UK Full time

    Immediately available Excellent customer service with great telephone mannerAbout Our Client:Our client is based in Brighton and within the Insurance sector.As a Customer Service Advisor your responsibilities will include:Answering enquiries through a variety of channels. Inputting data onto the inhouse systemThe Successful Applicant:The successful Customer...

  • Customer Service Advisor

    2 weeks ago

    Brighton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Brighton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Inbound Customer Service Advisor

    3 weeks ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person

  • Customer Service Advisor

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Page Personnel Finance Full time

    Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service.Client DetailsOur client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor.DescriptionAs a Hybrid Customer Service Advisor the responsibilities are- Deliver outstanding customer service at all times Inbound and outbound...

  • Customer Services Advisor

    2 weeks ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor** **Reference number**: JR236499, JR236549 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:2 **Salary**: £23,400 Per annum We are looking for a **Customer Service Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible...

  • Customer Services Advisor

    4 weeks ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    3 weeks ago

    Brighton, United Kingdom Clearline Recruitment Full time

    Full Time - Brighton, East Sussex (Remote) - Posted on 27th March 2024 - Negotiable GBP / Year Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? Our client is looking for a...

  • Customer Service Advisor

    3 weeks ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Service Advisor

    4 weeks ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that,...

  • Inbound Customer Service Advisor

    4 weeks ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £9.90 per hour **Benefits**: - Company pension Schedule: - Monday to Friday Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...

  • Inbound Customer Service Advisor

    2 weeks ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...