Customer Services Advisor

6 months ago

Brighton, United Kingdom Nuffield Health Full time

HEAD OFFICE

Customer Services Advisor

**Customer Services Advisor**

Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time

Up to £26,000.00 per annum depending on experience

37.5 hours per week

Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we’ll support you to be your best.

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite. We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

**As a Customer Services Advisor, you will**:

- Liaise directly with customers, answering all enquiries.
- Contribute to and manage local business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital
- To support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To coordinate customer journeys, ensuring that customers have a good understanding of the defined customer journey expectations including
- Identifying all hospital areas which have customer touch points to ensure shared knowledge and understanding
- Providing information required to enable other areas to respond to all customer enquiries to the defined quality and timeline standards
- Collating information which effect or influence the customer experience
- To introduce new processes to improve customer advise and service, as required
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To provide advice and guidance to other team members and the wider hospital
- To develop constructive relationships with both internal and external stakeholders.
- To effectively and proactively develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

**As a Customer Services Advisor, you will have**:

- Proven experience in a customer service, sales or marketing role
- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Good organizational skills

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Nuffield Health Brighton Hospital.**

At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite. We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationBrighton - East Sussex
- Contract typePermanent
- ReferenceJR0077361

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus

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