Customer Service Advisor

6 months ago

Brighton, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.

**SALARY**: Competitive

**LOCATION**: Brighton, East Sussex (100% Office Based)

**JOB TYPE**: Full-Time, 1 Year Fixed Term Contract

**WORKING HOURS**: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)

You must also be happy working shifts.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.

As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

**Your duties as the Customer Service Advisor include**:
Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner

Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution

Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction

Escalating issues to the Team Leader as necessary

Escalating regulatory issues to the Compliance Team

Following up on customer interactions in accordance with Company’s processes and procedures

Providing guidance to and mentoring junior members of the team

Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required

Complying with Company’s policies and procedures at all times, to improve service provided

Maintaining professionalism in all interactions with clients and colleagues

Displaying a high level of attention to detail whilst recording and updating account information

Determining and accurately recording all details of incoming problems

Monitoring website for errors and testing website after systems updates and new product launches

Playing an active part in enhancing quality results and performance of the team

Recommending potential products or services to management by collecting customer information and analysing customer needs

Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

CANDIDATE REQUIREMENTS

**Essential**:
Excellent verbal and written communication skills in Spanish and English

Ability to multitask, prioritise and work under pressure

Excellent accuracy and attention to detail

Proactive and results-driven approach

Exceptional problem-solving skills

Excellent prioritising skills

Faultless telephone manner

Customer focus and commitment to service excellence

Good interpersonal skills and ability to work as part of a team

Ability to learn quickly in a changing environment

Diagnostic and Advisory Skills

Confidence and ability to deal with difficult situations

Good numeracy skills

Strong IT skills including good working knowledge of Microsoft Outlook

**Desirable**:
Knowledge of online gaming and betting industry

Interest and knowledge of sports

HOW TO APPLY

**JOB REF**: AWDO-P12049

Full-Time, Contract Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work in Brighton, East Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...

  • Customer Service Advisor

    2 months ago

    Brighton, United Kingdom CV-Library Full time

    Our client is looking for a motivated Customer Service Advisor to join their multilingual team in central Brighton. You'll handle guarantee of payments, validate cover with insurers, and support case managers. This is a chance to make a positive impact in a fast-paced, innovative environment. Join a forward-thinking team that values innovation,...

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time Up to £26,000.00 per annum depending on experience 37.5 hours per week Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Brighton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour Expected hours: 35 per week **Benefits**: - Company pension - Free parking - On-site parking Flexible Language Requirement: - English not required Ability to...

  • Inbound Customer Service Advisor

    7 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent Pay: From £12.00 per hour Expected hours: 35 per week **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably...

  • Customer Services Advisor

    7 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor** **Reference number**: JR236499, JR236549 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:2 **Salary**: £23,400 Per annum We are looking for a **Customer Service Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault** Dealership in **Brighton**. You do not need automotive experience to be successful in this role - we will train...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault** Dealership in **Brighton**. You do not need automotive experience to be successful in this role - we will train...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Flair Group Full time

    Flair Group are currently working with an industry recognised building maintenance contractor based in Brighton. Our client requires an experienced Customer Service Advisor / Help Desk Co-ordinator to join their established team at their office based in Stanmer park. **Purpose of the Job**: **Key Responsibilities**: - Ensuring clients receive requested...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Marsh Labels Full time

    **Customer Service Advisor** Marsh Labels are recruiting for another member of their Customer Service team. The successful applicant will have a pro-active and conscientious mindset, who takes ownership in their own output with a focus on the benefit of customers. You will be constantly seeking to evolve, improve and self-assess, to help the continued...

  • Service Advisor

    7 months ago

    Brighton, United Kingdom AutoFit (Sussex) Ltd Full time

    **AutoFit (Sussex) Ltd** is an established, independent Service Centre. We’ve been looking after our customers in Southwick (Brighton) and the surrounding area since 2003. We are currently looking for a customer-facing Service Advisor. We are an independent Servicing and MOT centre for all makes of cars and light vans, using the latest diagnostics. We...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom iQ Student Accomodation Full time

    _**Doing the right thing, even when nobody's watching? It's an iQ thing.**_ iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities **their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...