Customer Service Advisor
6 months ago
**Customer Service Advisor**
Marsh Labels are recruiting for another member of their Customer Service team. The successful applicant will have a pro-active and conscientious mindset, who takes ownership in their own output with a focus on the benefit of customers. You will be constantly seeking to evolve, improve and self-assess, to help the continued growth of an ever-expanding company.
**Experience in labelling preferred but not necessary as full training given.**
**Responsibilities, included, but not limited to**:
- Initial point of contact and preparing quotations for new sales enquiries
- Advising on requirements of label depending on conditions of use
- Handling customer requests before and during order production
- Processing orders, ensuring accuracy to prevent issues
- Handling aftercare including delivery and quality issues
- Advising artwork requirements
- Advising on any customer enquiry
**Key requirements**:
- Excellent communication skills, both written and oral
- Keen eye for picking out detail in customer requirements and following instinct
- Willing, can-do attitude to all customer requests
- Ability to manage workload and reacting to changing priorities
- Great relationship builder with regular and new customers
- Capacity to learn and open minded to new ways of working
- Excels working both in a team and as an individual
- Punctual with excellent time keeping and attendance
- Strong awareness of impact on others of own work output
**Full time, permanent position, 42.5 hours per week**
Monday - Friday, 08:30 - 17:00
Starting salary range of £25,000 - £28,000 dependant on experience
25 days holiday + Bank holidays
Annual profit share scheme
**Salary**: From £25,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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