Customer Service Advisor

6 months ago


Brighton, United Kingdom Marsh Labels Full time

**Customer Service Advisor**

Marsh Labels are recruiting for another member of their Customer Service team. The successful applicant will have a pro-active and conscientious mindset, who takes ownership in their own output with a focus on the benefit of customers. You will be constantly seeking to evolve, improve and self-assess, to help the continued growth of an ever-expanding company.

**Experience in labelling preferred but not necessary as full training given.**

**Responsibilities, included, but not limited to**:

- Initial point of contact and preparing quotations for new sales enquiries
- Advising on requirements of label depending on conditions of use
- Handling customer requests before and during order production
- Processing orders, ensuring accuracy to prevent issues
- Handling aftercare including delivery and quality issues
- Advising artwork requirements
- Advising on any customer enquiry

**Key requirements**:

- Excellent communication skills, both written and oral
- Keen eye for picking out detail in customer requirements and following instinct
- Willing, can-do attitude to all customer requests
- Ability to manage workload and reacting to changing priorities
- Great relationship builder with regular and new customers
- Capacity to learn and open minded to new ways of working
- Excels working both in a team and as an individual
- Punctual with excellent time keeping and attendance
- Strong awareness of impact on others of own work output

**Full time, permanent position, 42.5 hours per week**

Monday - Friday, 08:30 - 17:00

Starting salary range of £25,000 - £28,000 dependant on experience

25 days holiday + Bank holidays

Annual profit share scheme

**Salary**: From £25,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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