Support Services Coordinator

3 weeks ago


tyne and wear, United Kingdom OpSec Security Full time

Job Overview:

The Support Services Coordinator role is an exciting opportunity to join our team at OpSec Security as a key member of the Customer Care department. As a vital component of our operations, you will play a crucial part in delivering professional, effective and efficient customer support services for our valued customers.

Responsibilities:

  • Liaise regularly via telephone and e-mail with customers throughout the order process while working closely with Key Account Managers to ensure seamless communication and resolve any issues promptly.
  • Process and expedite orders via the ERP system, including liaising with other OpSec facilities and teams if required, ensuring timely delivery and satisfaction of customer needs.
  • Assist Key Account Managers with managing workload spikes, including office administration and filing to maintain organizational efficiency and productivity.
  • Collaborate with the Customer Care Manager and Key Account Managers to achieve continual improvement in the day-to-day running of the department, focusing on exceptional customer experiences and operational excellence.
  • Provide customer-facing digital support (Tier 1) on existing digital programs, addressing inquiries and concerns promptly and professionally.
  • Manage specific projects as allocated by the Customer Service Manager, such as updating SOPs, support processes, and implementing new initiatives.

Requirements:

  • 1-2 years' customer service experience, preferably in a manufacturing environment, with a proven track record of providing excellent customer support.

Compensation:

We offer a competitive salary range of $45,000 - $60,000 per year, reflecting the value we place on your skills and contributions.


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