Customer Service Repair Coordinator

3 weeks ago

Newcastle upon Tyne, United Kingdom MotorMatchLTD Full time

MotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site)
Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator, you will play a key part in ensuring a positive experience for customers, working closely with the VDA team, workshop controllers and other departments to deliver high-quality service. You will also be part of a Nationwide team of Customer Service Ambassadirs
Coordinate with the Workshop and Site Controllers to ensure accurate data is entered into the Management System and provide regular updates to customers regarding the status of their vehicle repairs. This includes
addressing customer inquiries, and ensuring timely updates. Additional responsibilities include welcoming customers, handling inquiries, arranging vehicle handovers, processing payments, and managing paperwork (scanning and filing).
As an experienced Customer Service and Vehicle Repair Coordinator, you will be responsible for but not limited to:
* Make first contact with customers within set SLAs to introduce the repair process, gather detailed damage descriptions, and assess vehicle damage through images to prepare estimates for the VDA team
* Coordinate repair bookings based on customer preferences, ensuring alignment with agreed dates and any courtesy car provision
* Upload vehicle images and damage descriptions to support estimation of cost analysis, then submit to the central consultancy team for detailed estimating
* Vehicle Check-In, on vehicle arrival, ensure the vehicle is checked in, and an appraisal/pre-repair check system generated is completed with additional notes
* Customer communication: Provide regular updates to customers on the repair status, beginning on day 2, and agree on their preferred communication method. Ensure all interactions are recorded on the managent system in line with GDPR
* Liaise with the central consultancy team and Workshop, ensuring all jobs are forecasted for projected timescales to be met
* Repair completion, contact the customer upon completion of the vehicle repairs to arrange a handover offering either delivery or collection
* Create invoices for any excess or VAT payable, and ensure all relevant receipts are sent to the central accounts department. Maintain accurate and up-to-date records
* Liaise with the drivers to arrange the delivery of customer vehicles and collection of courtesy cars, ensuring accurate updates in the system
* Generate costings for total loss jobs, track recovery or storage charges, and notify the central consultancy team as per the work providers SLAs
* Assist with part pricing and prepare final documentation before sending to the central consultancy team for approval, including setting up supplementary claims when necessary
* Provide support to management when needed, e.g holiday cover, manage timesheets and holiday requests for productive staff (with the Site Controller’s approval), handle any penalties or fines related to courtesy car
As an experienced Customer Service Administrator, you will have:
* Previous experience as a Customer Service or similar (ideally within an accident repair centre or bodyshop environment)
* Proficient in using management systems (Autoflow and Audatex)
* Attention to detail
* Strong communication skills
* Organisational skills and planning skills
* The ability to multitask and manage competing priorities
* Achieving a “first-time can do” attitude
Hours:
* Monday to Friday, 8AM to 5PM
Benefits:
* Generous holiday allowance
* Competitive salary
If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed)
MotorMatch LTD is advertising this vacancy in its capacity as an employment business.
MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK.
Please note due to high volume of applicants only those who are successful will be contacted.
MotorMatch LTD are an equal opportunities employer

  • Customer Service Repair Coordinator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom MotorMatchLTD Full time

    MotorMatch Recruitment Ltd are seeking an experienced Customer Service Repair Coordinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...

  • Service Maintenance Coordinator

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wheelchair Transport Service, Inc. Full time

    Job Title: Service Maintenance CoordinatorWe have an exciting opportunity for a Service Supervisor in Newcastle, covering the North East of England. As a Service Maintenance Coordinator, you will play a key role in helping us build the development of our service department. Your strong knowledge of lift maintenance service will enable you to communicate...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Innovate Recruitment Ltd Full time

    Customer Service Coordinator - Technical Services Are you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team! Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Coordinator - Technical Services Are you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team! Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Innovate Recruitment Ltd Full time

    Customer Service Coordinator - Technical ServicesAre you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team!Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service requests...

  • Retail Sales Associate

    7 months ago

    Newcastle upon Tyne, United Kingdom Pocket Geek Tech Repair Full time

    **About Us**: Join Pocket Geek Tech Repair, a nationally growing company specialising in the repair of personal communication devices such as smartphones, tablets, and laptops. We pride ourselves on providing a premium service to our customers, and we foster a culture of trust and high professionalism. We are looking for enthusiastic individuals who are...

  • Customer Service Coordinator

    6 months ago

    Newcastle upon Tyne, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Customer Service Coordinator to join our team within Vistry North East, at our office in Newcastle. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in...

  • Customer Service Coordinator

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full time

    Job Title: Customer Service CoordinatorAbout the Role:We are seeking an experienced Customer Service Coordinator to join our team in Newcastle. As a key member of our service operations, you will be responsible for providing excellent customer service and administrative support to our clients.Responsibilities:Liaise with the Service Manager to ensure prompt...

  • Service and Repair Expert

    13 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Motor Group. Full time

    We are seeking a highly skilled Service and Repair Expert to join our team at Stoneacre Motor Group. As a key player in our service department, you will be responsible for the diagnosis, repair, and maintenance of our customers' vehicles, ensuring exceptional quality and customer satisfaction.With a strong focus on efficiency and productivity, you will work...

  • Customer Service

    3 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service & Administration Coordinator £25,000 - £27,000 Newcastle Full Time permanent 9-5.30 Office Based Benefits 25 days Annual Leave plus bank holidays Sponsored personal pension plan, which currently will be matched by the company by up to 7.5% Private Health Care (single cover) On site Gym (Redhill site only) Free...

  • Customer Service Coordinator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Brownlee Cale Full time

    ABOUT US In 2021 two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique, National People Solutions & Consultancy Business who pride themselves on delivering exceptional standards and customer service. Successful in their own right, we joined forces in 2022 and launched our exciting new brand Brownlee Cale. We...

  • Customer Service Coordinator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    ABOUT US In 2021 two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique, National People Solutions & Consultancy Business who pride themselves on delivering exceptional standards and customer service. Successful in their own right, we joined forces in 2022 and launched our exciting new brand Brownlee Cale. We...

  • French Speaking Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS) French speaking Customer Service Coordinator Location: Newcastle Upon Tyne **Salary**: up to £27,500 depending on experience Ref: 4202SF A well-established company who manufacture industrial equipment used in a variety of industries. An innovator who also pride themselves in offering a variety of services committed to providing...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

    **Role: Customer Service Coordinator** **Location: Hybrid working (following 3 months office-based induction training)** - 1 week - Newcastle Shared Service Office (NE4) based. - 1 week - Home based. **Working Hours: Mon-Fri -8am-5pm** **Starting salary: £23,000 + company bonus + benefits** We are proud to be supporting our client, a family-run business...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Designer Contracts Full time

    Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division. We have been supplying and installing across the nation since 1992 and now employ over 350 staff...

  • Customer Service Coordinator

    7 months ago

    Staines-upon-Thames, United Kingdom Hunterwell Recruitment Ltd Full time

    If you’re a New Homes Customer Service Coordinator who would like to be part of a high functioning team of like-minded people, this site-based role is a perfect fit as you’ll work collaboratively with the Customer Service Manager and Operative to ensure a first-class service is delivered to your customers. I'm looking for Customer Care Coordinators who...

  • Repair Journey Coordinator

    2 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full time

    Everpool is seeking a skilled Repair Journey Coordinator to join our claims team. In this role, you will be responsible for coordinating the repair journey for customers, working closely with contractors and customers to ensure timely and effective resolution.You will have a caseload of claims to manage, with a focus on running the repair journey and...

  • Technical Service Coordinator

    6 months ago

    Newcastle upon Tyne, United Kingdom Royston Limited Full time

    **Company & Role** Royston is a dynamic and expanding diesel engine supply, service and repair company that has operated successfully within the global marine and offshore market for more than 40 years. With bases in the UK, Nigeria and Australia, the company has gained an excellent reputation in the marine industry. We are looking for an experienced...

  • Site Services Coordinator

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Harris Global Full time

    Job Description: We are seeking a skilled Site Services Coordinator to join our team in Newcastle. The successful candidate will have experience working within the roofing or cladding industry and be able to manage work schedules, represent Harris Global at meetings, and oversee responsive repairs functions.Key Responsibilities:Manage work schedules...