Customer Service Repair Coordinator

1 month ago

Newcastle upon Tyne, United Kingdom MotorMatchLTD Full time

MotorMatch Recruitment Ltd are seeking an experienced Customer Service Repair Coordinator (Remote / On Site)

Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator, you will play a key part in ensuring a positive experience for customers, working closely with the VDA team, workshop controllers and other departments to deliver high-quality service.

Coordinate with the Workshop and Site Controllers to ensure accurate data is entered into Autoflow and provide regular updates to customers regarding the status of their vehicle repairs. This includes

addressing customer inquiries, and ensuring timely updates. Additional responsibilities include welcoming customers, handling inquiries, arranging vehicle handovers, processing payments, and managing paperwork (scanning and filing).

As an experienced Customer Service and Vehicle Repair Coordinator, you will be responsible for but not limited to:

* Make first contact with customers within set SLAs to introduce the repair process, gather detailed damage descriptions, and assess vehicle damage through images to prepare estimates for the VDA team

* Coordinate repair bookings based on customer preferences, ensuring alignment with agreed dates and any courtesy car provision

* Upload vehicle images and damage descriptions to Audatex, then submit to the consultancy for estimating

* Vehicle Check-In, on vehicle arrival, ensure the vehicle is checked in, and an appraisal/pre-repair check (via Autoflow) is completed and added to the system

* Customer communication: Provide regular updates to customers on the repair status, beginning on day 2, and agree on their preferred communication method. Ensure all interactions are recorded on Autoflow, in line with GDPR

* Liaise with the Consultancy and Workshop, ensuring all jobs are forecasted for projected timescales to be met

* Repair completion, contact the customer upon completion of the vehicle repairs to arrange a handover offering either delivery or collection

* Create invoices for any excess or VAT payable, and ensure all relevant receipts are sent to the central accounts department. Maintain accurate and up-to-date records

* Liaise with the drivers to arrange the delivery of customer vehicles and collection of courtesy cars, ensuring accurate updates in the system

* Generate costings for total loss jobs, track recovery or storage charges, and notify the consultancy as per the work providers SLAs

* Assist with part pricing and prepare final documentation before sending to the consultancy for approval, including setting up supplementary claims when necessary

* Provide support to management when needed, e.g holiday cover, manage timesheets and holiday requests for productive staff (with the Site Controller’s approval), handle any penalties or fines related to courtesy car

As an experienced Invoicing Administrator, you will have:

* Previous experience as a Customer Service or similar (ideally within an accident repair centre or bodyshop environment)

* Proficient in using Autoflow and Audatex

* Attention to detail

* Strong communication skills

* Organisational skills

* The ability to multitask and manage competing priorities

* Achieving a “first-time can do” attitude

Hours:

* Monday to Friday, 8AM to 5PM

Benefits:

* Generous holiday allowance

* Competitive salary

If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed)

MotorMatch LTD is advertising this vacancy in its capacity as an employment business.

MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK.

Please note due to high volume of applicants only those who are successful will be contacted.

MotorMatch LTD are an equal opportunities employer

  • Customer Service Repair Coordinator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom MotorMatchLTD Full time

    MotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...

  • Service Maintenance Coordinator

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Wheelchair Transport Service, Inc. Full time

    Job Title: Service Maintenance CoordinatorWe have an exciting opportunity for a Service Supervisor in Newcastle, covering the North East of England. As a Service Maintenance Coordinator, you will play a key role in helping us build the development of our service department. Your strong knowledge of lift maintenance service will enable you to communicate...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Innovate Recruitment Ltd Full time

    Customer Service Coordinator - Technical Services Are you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team! Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service...

  • Customer Service Coordinator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service Coordinator - Technical Services Are you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team! Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Innovate Recruitment Ltd Full time

    Customer Service Coordinator - Technical ServicesAre you a detail-oriented professional with exceptional customer service skills? We're seeking a dynamic Customer Service Coordinator to join our Technical Service Engineering team!Job Overview: We're looking for a proactive and commercially aware Customer Service Coordinator who can manage service requests...

  • Customer Services Coordinator

    4 days ago

    Newcastle Upon Tyne, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are pleased to be working with a local packaging manufacturers in the North East. Due to growth they are currently recruiting a Customer Services Coordinator to join their team in Newcastle. Purpose of the Customer Services Coordinator: The purpose of the Customer Services Coordinator is to deliver high quality customer experience in an...

  • Retail Sales Associate

    7 months ago

    Newcastle upon Tyne, United Kingdom Pocket Geek Tech Repair Full time

    **About Us**: Join Pocket Geek Tech Repair, a nationally growing company specialising in the repair of personal communication devices such as smartphones, tablets, and laptops. We pride ourselves on providing a premium service to our customers, and we foster a culture of trust and high professionalism. We are looking for enthusiastic individuals who are...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Customer Service Coordinator to join our team within Vistry North East, at our office in Newcastle. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full time

    Job Title: Customer Service CoordinatorAbout the Role:We are seeking an experienced Customer Service Coordinator to join our team in Newcastle. As a key member of our service operations, you will be responsible for providing excellent customer service and administrative support to our clients.Responsibilities:Liaise with the Service Manager to ensure prompt...

  • Customer Service

    3 days ago

    Newcastle upon Tyne, United Kingdom Northumbria Technical Services Ltd tas UK Service Full time

    Monday - Friday Between the hours of 8:30 am - 5:30 pm **Must be able to work flexible hours at short notice when needed** **About us: -** Northumbria Technical Services Ltd T/as UK Service is a leading award-winning, locally owned and operated domestic appliance service repair centre in the northeast. We are approved repairers for many manufacturers and...

  • Repair Sales

    6 days ago

    Newcastle-under-Lyme, United Kingdom Radwell UKCanada Full time

    **J**ob Title**:Repair Sales & Service Coordinator **Hours**: Monday - Friday, 08:00 - 17:00 **Duration**: Up to 12 month fixed term contract **Location**: Newcastle, ST5 **Salary**: from £22,943 p/a + monthly commission **Company Profile** Radwell is an ISO accredited award-winning global leader in industrial automation parts distribution and repair...

  • Service and Repair Expert

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Motor Group. Full time

    We are seeking a highly skilled Service and Repair Expert to join our team at Stoneacre Motor Group. As a key player in our service department, you will be responsible for the diagnosis, repair, and maintenance of our customers' vehicles, ensuring exceptional quality and customer satisfaction.With a strong focus on efficiency and productivity, you will work...

  • Customer Service

    1 day ago

    Newcastle upon Tyne, United Kingdom Northumbria Technical Services Ltd tas UK Service Full time

    Job Types: Part-time. Permanent. Monday - Friday Between the hours of 8:30 am - 5:30 pm Week 1 8.30am - 1pm Week 2 1pm - 5.30pm **Must be able to work extra hours at short notice when needed** **About us: -** Northumbria Technical Services Ltd T/as UK Service is a leading award-winning, locally owned and operated domestic appliance service repair...

  • Customer Service

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Service & Administration Coordinator £25,000 - £27,000 Newcastle Full Time permanent 9-5.30 Office Based Benefits 25 days Annual Leave plus bank holidays Sponsored personal pension plan, which currently will be matched by the company by up to 7.5% Private Health Care (single cover) On site Gym (Redhill site only) Free...

  • French Speaking Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS) French speaking Customer Service Coordinator Location: Newcastle Upon Tyne **Salary**: up to £27,500 depending on experience Ref: 4202SF A well-established company who manufacture industrial equipment used in a variety of industries. An innovator who also pride themselves in offering a variety of services committed to providing...

  • Customer Service Coordinator

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    ABOUT US In 2021 two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique, National People Solutions & Consultancy Business who pride themselves on delivering exceptional standards and customer service. Successful in their own right, we joined forces in 2022 and launched our exciting new brand Brownlee Cale. We...

  • Customer Service Coordinator

    1 month ago

    Newcastle upon Tyne, United Kingdom Brownlee Cale Full time

    ABOUT US In 2021 two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique, National People Solutions & Consultancy Business who pride themselves on delivering exceptional standards and customer service. Successful in their own right, we joined forces in 2022 and launched our exciting new brand Brownlee Cale. We...

  • Senior Customer Service Manager

    4 days ago

    Newcastle upon Tyne, United Kingdom Anker Innovations LTD Full time

    Job Description:1. Responsible for planning and formulating local or regional service strategies and programs, including service systems, service outlets, service strategies, service policies, and service processes, to ensure service supports sales goals and market expansion;2. Manage regional service operations, including technical support, customer...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Service Coordinator

    7 months ago

    Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

    **Role: Customer Service Coordinator** **Location: Hybrid working (following 3 months office-based induction training)** - 1 week - Newcastle Shared Service Office (NE4) based. - 1 week - Home based. **Working Hours: Mon-Fri -8am-5pm** **Starting salary: £23,000 + company bonus + benefits** We are proud to be supporting our client, a family-run business...