Customer Service Coordinator

6 days ago

Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

**Role: Customer Service Coordinator**

**Location: Hybrid working (following 3 months office-based induction training)**
- 1 week - Newcastle Shared Service Office (NE4) based.
- 1 week - Home based.

**Working Hours: Mon-Fri -8am-5pm**

**Starting salary: £23,000 + company bonus + benefits**

We are proud to be supporting our client, a family-run business with its roots firmly in the Northeast. The business is over 50 years old and now employ over 500 people across a UK wide Depot network. The business delivers plant, site accommodation, welfare facilities, portable toilets, and solar product hire needs to a wide range of customers and has an exceptional reputation for delivering service and quality.

The business is passionate about their people, hiring skilled, experienced & knowledgeable people who know take the time to get to know the local area and customers. Training and development are important to ensure that everyone is up to date with current requirements and legislation. Retention is high across the business, which is testament to the culture within the business, many members of the team having achieved over 40 years’ service.

**Key duties include**:

- Working as part of the wider Customer Excellence Group you will support existing and new customers with a specific region with requirements.
- Providing recommendations through product knowledge and previous feedback to customers.
- Ability to understand customer needs, from initial enquiry through to confirmation of order, delivery of products and dealing with after care/re-hires/maintenance.
- Resolving any problems or queries that arise to ensure customer satisfaction.
- Liaising with depot network and other departments as required.

**Skills & experience required**:

- Effective communication skills both verbally and written with both internal and external stakeholders
- Enjoy learning and continuous development of product knowledge to enhance customer experience and provide product recommendations
- Demonstrate organisational and planning skills to manage workload effectively
- Competent IT skills and ability to learn new systems confidently
- Experience of handling customer accounts with Service Level Agreements, with a confident and professional manner
- A flexible approach to change and drive to continuously improve
- Enjoy working as part of a Team in fast paced volume environment

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Flexitime
- Gym membership
- On-site gym
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)

Work Location: Hybrid remote in Newcastle Upon Tyne

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