Customer Service Representative

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Customer Service Representative

Location: Contact Centre

We are seeking a Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers.

Key Responsibilities:

  • Manage and book vehicles in for servicing and MOT
  • Provide proactive outbound calls to customers from our dealership's database
  • Recommend suitable products to customers and consistently ensure a fantastic customer journey

Requirements:

  • Previous customer service experience
  • Excellent influencing skills to convert enquires into bookings
  • Ability to work in a fast-paced target driven role

What We Offer:

  • Competitive salary and uncapped earning potential
  • 25 days annual leave plus bank holidays
  • Life assurance and pension scheme

Training and Development:

We believe in developing our people and will invest in you and your career. Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role.



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