Customer Service Representative

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Randstad Perm Professionals Full time

Job Title: Customer Service Representative

Job Type: Temporary Ongoing

Location: Cambridge

We are seeking an experienced Customer Service Advisor / Yard Person to play a key role in ensuring our customers' needs are met while delivering an outstanding customer experience. This role combines customer service, yard duties, and stock management.

Key Responsibilities:

  • Handle customer inquiries and process orders in a local site or branch environment
  • Manage account setup, pricing, order entry, and resolve queries
  • Raise credit notes and manual invoices, adhering to procedures
  • Process payments, reconcile banking, and calculate commission payments
  • Provide rapid resolution to issues and escalate when needed
  • Develop strong, long-term relationships with customers and agents to understand their needs
  • Proactively engage with select customers and identify sales opportunities for the sales team

Requirements:

  • A passion for delivering excellent customer service
  • Strong communication skills across multiple channels
  • Experience working in a fast-paced, customer-facing environment
  • The ability to prioritise workload and solve problems
  • Focus and professionalism in a busy retail or phone environment
  • A willingness to learn about our products and industry
  • A full, clean UK manual driving license (forklift license beneficial but not essential)


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