Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Type: Temporary Ongoing
Location: Cambridge
We are seeking an experienced Customer Service Advisor / Yard Person to play a key role in ensuring our customers' needs are met while delivering an outstanding customer experience. This role combines customer service, yard duties, and stock management.
Key Responsibilities:
- Handle customer inquiries and process orders in a local site or branch environment
- Manage account setup, pricing, order entry, and resolve queries
- Raise credit notes and manual invoices, adhering to procedures
- Process payments, reconcile banking, and calculate commission payments
- Provide rapid resolution to issues and escalate when needed
- Develop strong, long-term relationships with customers and agents to understand their needs
- Proactively engage with select customers and identify sales opportunities for the sales team
Requirements:
- A passion for delivering excellent customer service
- Strong communication skills across multiple channels
- Experience working in a fast-paced, customer-facing environment
- The ability to prioritise workload and solve problems
- Focus and professionalism in a busy retail or phone environment
- A willingness to learn about our products and industry
- A full, clean UK manual driving license (forklift license beneficial but not essential)
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